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sure signal not working

rick44uk
1: Seeker

Hi,

 

Hopefully someone can help please as I've tried everything....

 

I have a sure signal which is not working. (power light on..flashing @ light)

 

It is connected to a network.

I have opened all ports required

I have reset.

I have re-registered.

I have tried all suggestions on the forum.

I have tried a new sure signal.

I have given the sure signal a static ip on our server.

 

one thing I'm not sure about is, if the fact that our router does not handle DHCP our server does...does this have an impact and if so how do I rectify? windows server 2012.

 

thanks in advance

 

1 REPLY 1

ChazzD
Moderator (Retired)
Moderator (Retired)

@rick44uk

 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.