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Solution

sure signal now not working after 1 month of being fine

craigmurray714
2: Seeker
2: Seeker
Hi My vodafone sure signal has been working fine for about a month however I had to reset my router today and cant get sure signal to work now. Red light is flashing and orange internet light is on Here is the trace report - can anyone help please Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Craig>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 1 ms <1 ms <1 ms 10.1.11.1 3 1 ms 1 ms 1 ms 195.206.193.30 4 14 ms 13 ms 13 ms 195.206.193.33 5 14 ms 14 ms 13 ms ge-1-1-8-0.edge00.thn.uk.hso-group.net [46.17.60 .225] 6 17 ms 15 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124] 7 15 ms 15 ms 15 ms 85.205.0.93 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Users\Craig>
3 REPLIES 3

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi cariagmurray714,

 

Please can you supply the serial number of the Sure Signal?

 

Also, it might be worth following these steps.

 

Thanks,

 

Ian

craigmurray714
2: Seeker
2: Seeker
Hi Ian - thankyou - serial number is 42142816687 I spoke to helpline this morning who said it may be an issue at vodafone's end. They said they have escalated this. My sure signal is showing all the correct lights now so the problem is now getting my phone to connect to the sure signal. They ran through the phone settings but I keep getting 'not registered on network'on my phone (a samsung galaxy ace 3) i have gone outside the office where I can get a signal and keep trying to connect to vodafone but to no avail. The frustrating thing now is my phone is showing a full signal on the bars at the top but when I try to join vodafone network it says unable to connect please try later. Thank you anyway though

Hi craigmurray714,

 

You’re welcome.

 

If you need any further help, please let us know.

 

Thanks,

 

Sarah