sure signal on for 24 hours, red power light flashing, orange on service + users, no internet light

[AnthonyMulliss]

had my sure signal plugged in for over 24 hours now, still only getting a flashing red power light, no internet light, but 2 orange lights on the users and service. its all set up as per the leaflet that came with the sure signal, tried different plug sockets and increasing the range between the sure signal and my route still no change in lights, please advise on what to do next.

[Jenny]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[Majka26]

C:\Users\Maja>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  myrouter.home [192.168.0.1]
  2   262 ms   202 ms   228 ms  027fef7b.bb.sky.com [2.127.239.123]
  3   197 ms     *      230 ms  5adfcf5e.bb.sky.com [90.223.207.94]
  4   244 ms   240 ms   255 ms  5adfcf00.bb.sky.com [90.223.207.0]
  5   287 ms   241 ms   207 ms  5adfcf00.bb.sky.com [90.223.207.0]
  6   273 ms   207 ms   208 ms  ae99.edge3.London2.Level3.net [212.187.201.57]
  7     *      160 ms   113 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  8   229 ms   202 ms   254 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
  9   233 ms   258 ms   272 ms  ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
 10   278 ms   298 ms   232 ms  ae-58-113.csw1.London1.Level3.net [4.69.153.122]

 11   237 ms   256 ms   191 ms  ae-122-3508.edge4.London1.Level3.net [4.69.166.1
3]
 12   239 ms   272 ms   290 ms  195.50.122.66
 13   218 ms    94 ms    96 ms  85.205.116.10
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request time

PING - 95ms

Jitter 5ms

download 0.35

upload speed 0.38

IP 90.197.229. 124

Can you help, it was like that for  6hours .

[DaveCD]

Hi Majka26

Looking at your traceroute your hops are a bit high, each hop needs to be under 200ms. 

Please contact your internet provider so they can check your connection.

DaveCD