sure signal power light flashing and service light solid orange

[khush74]

Hi there,

My VSS v3 stopped working  I have scoured this forum and completed all the advice, regarding ip sec pass through enabling, MTU set to 1500 port forwarding, reserving ip address and still it won't work. I have started, restarted it, done hard restarts the lot.

Sure Signal Serial No:  40124124617

Traceroute result:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms BThomehub.home [172.16.0.1]
2 26 ms 25 ms 25 ms 217.32.141.149
3 25 ms 25 ms 25 ms 217.32.141.206
4 28 ms 29 ms 28 ms 213.120.161.122
5 29 ms 29 ms 28 ms 31.55.164.225
6 29 ms 28 ms 28 ms 31.55.164.109
7 29 ms 29 ms 29 ms acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.159.
248.194]
8 35 ms 37 ms 37 ms core2-te0-15-0-17.ealing.ukcore.bt.net [109.159.
248.164]
9 33 ms 32 ms 33 ms peer1-xe4-0-1.telehouse.ukcore.bt.net [213.121.1
93.148]
10 37 ms 37 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124]
11 35 ms 36 ms 36 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.

[Retired-Lee]

Hi there khush74,

Thanks for your post.

Your Sure Signal last connected with our servers in April this year.

I've forced a resync for you.

Please factory reset it again and let me know if you need any more help.

Cheers,

LeeH