VSS3 - think I broke it!

[jde20]

Hi,

Think I posted in wrong place, so...

I fear I may have upset my sure signal, which was working perfectly well for 1 year, before I had aspirations to set it up with a PPPoE modem via apple timecapsule (mistake).

Previously working seemlessly with BT homehub2, uPNP settings, with no port forwarding, clamping, etc.

(regrets!)

Anyway, to cut a long story short, I reset the suresignal device (if only I could turn back time), it now cannot connect. I have tried resetting it and leaving it>24 hours.

I switched back to the homehub, with no settings changed.

I've even forwarded the ports on the router to the VSS (confirm correct IP address). No joy

Then, tried de-registering for 24 hours and re-registering.

Tried resetting VSS a few more times. No success.

Guess needs re-sync at your end too? Perhaps IP address has been blocked? Need firmware resent?

If fixed, I promise to leave it well alone!

My setup:

BT, Homehub v2

SN of VSS: 40130449461

Jitter 1ms
Ping 33ms

Download speed 6.67Mbps
Upload Speed 0.38Mbps (same speed I always get - worked ok with this before)

Jitter 1ms
Ping 33ms

IP address: 81.154.23.45

tracert 212.183.133.177

Tried de-registering for 24 hours and re-registering.

Guess needs re-sync at your end too? Perhaps SN has been blocked? Need firmware resent?

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  api.home [192.168.1.254]
  2    30 ms    29 ms    30 ms  esr9.faraday3.broadband.bt.net [217.47.166.140]

  3    30 ms    30 ms    30 ms  217.47.166.13
  4    31 ms    30 ms    31 ms  213.1.69.82
  5    30 ms    30 ms    30 ms  217.41.168.93
  6    31 ms    30 ms    30 ms  217.41.168.107
  7    30 ms    31 ms    31 ms  acc1-te0-0-0-12.l-far.21cn-ipp.bt.net [109.159.2
49.84]
  8    31 ms    31 ms    30 ms  core1-te0-15-0-4.faraday.ukcore.bt.net [109.159.
249.29]
  9    30 ms    30 ms    31 ms  host213-121-193-99.ukcore.bt.net [213.121.193.99
]
 10    31 ms    31 ms    30 ms  t2c3-xe-2-1-3-0.uk-lon1.eu.bt.net [166.49.211.19
4]
 11    30 ms    30 ms    31 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *

Any help/suggestions most welcome.

Thanks,

James

[jde20]

Hi,

Think I posted in wrong place, so...

I fear I may have upset my sure signal, which was working perfectly well for 1 year, before I had aspirations to set it up with a PPPoE modem via apple timecapsule (mistake).

Previously working seemlessly with BT homehub2, uPNP settings, with no port forwarding, clamping, etc.

(regrets!)

Anyway, to cut a long story short, I reset the suresignal device (if only I could turn back time), it now cannot connect. I have tried resetting it and leaving it>24 hours.

I switched back to the homehub, with no settings changed.

I've even forwarded the ports on the router to the VSS (confirm correct IP address). No joy

Then, tried de-registering for 24 hours and re-registering.

Tried resetting VSS a few more times. No success.

Guess needs re-sync at your end too? Perhaps IP address has been blocked? Need firmware resent?

If fixed, I promise to leave it well alone!

My setup:

BT, Homehub v2

SN of VSS: 40130449461

Jitter 1ms
Ping 33ms

Download speed 6.67Mbps
Upload Speed 0.38Mbps (same speed I always get - worked ok with this before)

Jitter 1ms
Ping 33ms

IP address: 81.154.23.45

tracert 212.183.133.177

Tried de-registering for 24 hours and re-registering.

Guess needs re-sync at your end too? Perhaps SN has been blocked? Need firmware resent?

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  api.home [192.168.1.254]
  2    30 ms    29 ms    30 ms  esr9.faraday3.broadband.bt.net [217.47.166.140]

  3    30 ms    30 ms    30 ms  217.47.166.13
  4    31 ms    30 ms    31 ms  213.1.69.82
  5    30 ms    30 ms    30 ms  217.41.168.93
  6    31 ms    30 ms    30 ms  217.41.168.107
  7    30 ms    31 ms    31 ms  acc1-te0-0-0-12.l-far.21cn-ipp.bt.net [109.159.2
49.84]
  8    31 ms    31 ms    30 ms  core1-te0-15-0-4.faraday.ukcore.bt.net [109.159.
249.29]
  9    30 ms    30 ms    31 ms  host213-121-193-99.ukcore.bt.net [213.121.193.99
]
 10    31 ms    31 ms    30 ms  t2c3-xe-2-1-3-0.uk-lon1.eu.bt.net [166.49.211.19
4]
 11    30 ms    30 ms    31 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *

Any help/suggestions most welcome.

Thanks,

James

[jde20]

Hi,

I fear I may have upset my sure signal, which was working perfectly well for 1 year, before I had aspirations to set it up with a PPPoE modem via apple timecapsule (mistake).

Previously working seemlessly with BT homehub2, uPNP settings, with no port forwarding, clamping, etc.

(regrets!)

Anyway, to cut a long story short, I reset the suresignal device (if only I could turn back time), it now cannot connect. I have tried resetting it and leaving it>24 hours.

I switched back to the homehub, with no settings changed.

I've even forwarded the ports on the router to the VSS (confirm correct IP address). No joy

Then, tried de-registering for 24 hours and re-registering.

Tried resetting VSS a few more times. No success.

Guess needs re-sync at your end too? Perhaps IP address has been blocked? Need firmware resent?

If fixed, I promise to leave it well alone!

My setup:

BT, Homehub v2

SN of VSS: 40130449461

Jitter 1ms
Ping 33ms

Download speed 6.67Mbps
Upload Speed 0.38Mbps (same speed I always get - worked ok with this before)

Jitter 1ms
Ping 33ms

IP address: 81.154.23.45

tracert 212.183.133.177

Tried de-registering for 24 hours and re-registering.

Guess needs re-sync at your end too? Perhaps SN has been blocked? Need firmware resent?

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  api.home [192.168.1.254]
  2    30 ms    29 ms    30 ms  esr9.faraday3.broadband.bt.net [217.47.166.140]

  3    30 ms    30 ms    30 ms  217.47.166.13
  4    31 ms    30 ms    31 ms  213.1.69.82
  5    30 ms    30 ms    30 ms  217.41.168.93
  6    31 ms    30 ms    30 ms  217.41.168.107
  7    30 ms    31 ms    31 ms  acc1-te0-0-0-12.l-far.21cn-ipp.bt.net [109.159.2
49.84]
  8    31 ms    31 ms    30 ms  core1-te0-15-0-4.faraday.ukcore.bt.net [109.159.
249.29]
  9    30 ms    30 ms    31 ms  host213-121-193-99.ukcore.bt.net [213.121.193.99
]
 10    31 ms    31 ms    30 ms  t2c3-xe-2-1-3-0.uk-lon1.eu.bt.net [166.49.211.19
4]
 11    30 ms    30 ms    31 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *

Any help/suggestions most welcome.

Thanks,

James

[jde20]

Thanks.

Whether you guys did anything at your end or not, it's all working again!

James

[Ben_H]

Hi James, 

I'm glad to see it all sorted itself out. It can sometimes take a couple of hours to re-sync if you change any hardware. If the same crops up again, feel free to let us know here so that we already have your details. 



Cheers, 

Ben