sure signal problem

[goodmann]

Sure signal has been working ok for sometime, went down yesterday, have reset router and sure signal V3 but power light stays on and connection light just keeps flashing, not a tech have done a PingPath which seems to be ok, am so frustrated as i work from home and my mobile does not even divert to me home phone as it cant get a signal, have a virgin super hub, sure signal 40123657609, just want to throw in the bin at the moment.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[goodmann]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\goodmann>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 8 ms 8 ms 10 ms 10.66.196.1
2 8 ms 8 ms 9 ms perr-core-2b-ae7-716.network.virginmedia.net [80
.1.71.201]
3 25 ms 8 ms 10 ms brhm-bb-1c-ae14-0.network.virginmedia.net [62.25
5.149.69]
4 * 13 ms 13 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
5 17 ms 17 ms 14 ms lndgw2.arcor-ip.net [195.66.224.124]
6 13 ms 14 ms 15 ms 85.205.116.2
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\goodmann>

Here you go and thank you for your quick response

[Retired-Lee]

Hi there goodmann,

Thanks for the traceroute.

How about the rest of the info we need

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.

The traceroute test looks fine and I can see your VSS connected with our servers last night at 7:38pm.

How is the Sure Signal behaving now?

I've forced a resync in case nothing has changed. Please factory reset it and let me know if you need anything else.

Cheers,

LeeH