sure signal problem

[gillydent]

My brand new replacement suresignal stopped working after a few days.

I've rung and rung and rung and rung  vodafone over and over and over again. No one seems to be able to sort it out - feeling extremely frustrated at the waste of my time and lack of support.

The power light is solid and the 2nd (world light) is white and flashes on and off slowly. Please please please can someone here do what Vodafone support can't?

Thanks in advance! rant over 

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing.  

[gillydent]

Gone through the whole list of troubleshooting and still nothing works

[BandOfBrothers]

Hello @gillydent

Sorry to read that your sure signal has developed some issues. 

This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

The Sure Signal has a 24 month warranty and if something goes wrong before / change your mind 30 days of owner ship then you can simply return it for another or refund. 

[BandOfBrothers]

Ok.

Either call customer service for assistance or as mentioned let the Team here try and assist you.

[gillydent]

As i've said already have rung for assistance 10 or more times, absolutely hopeless....... Please can someone on here help me before i loose my mind?

[Retired-EricChe]

@gillydent

Apologies for the delay in getting back to you.

So that we can get you the quickest possible resolution please could you provide us with the following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[gillydent]

Thank you for replying

my speed test result is 20mb download and 4 mb upload

Ping test B* ping 34ms jitter 3ms

ip address is

2a02:c7f:4640:3400:54e4:aee9:2e0a:2541

trace route

EganGircBookpro:~ Egangirls$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter (192.168.0.1) 5.785 ms 3.603 ms 1.723 ms
2 * * *
3 be369.pr2.hobir.isp.sky.com (2.120.8.52) 30.486 ms 26.903 ms 25.521 ms
4 ae51.edge3.london15.level3.net (212.187.193.185) 24.048 ms 23.791 ms 23.665 ms
5 * * *
6 vodafone-level3-200g.london1.level3.net (4.68.72.94) 26.865 ms 47.597 ms 26.086 ms
7 ae9-xcr1.lnt.cw.net (195.2.24.161) 26.605 ms
ae18-xcr1.lnd.cw.net (195.2.24.157) 25.186 ms
ae9-xcr1.lnt.cw.net (195.2.24.161) 25.061 ms
8 ae22-xcr1.lns.cw.net (195.2.30.61) 24.261 ms 25.283 ms 25.540 ms
9 * * *
10 * * *
11 * * *
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64 * * *

Serial number 43162233787

I de registered the suresignal and re registered it to see if this would help and my account now say the suresignal is pending active.

Hope this info helps sort out my issues.. my fingers are crossed.......

[Retired-EricChe]

@gillydent

Thanks for getting in touch with us.

I've raised a request to get the activation of your Sure Signal pushed through.

As soon as we've got an update, I'll let you know.

[gillydent]

So still no sign of my suresignal working! 😞