Vodafone Sure Signal

[ksmd11]

Hi, dunno if anyone can help with this,sounds straight froward but am not getting anywhere so registered for this forum.

Everyday this week i have recieved a text msg from vodafone saying ' Reminder: we still do not have any details of the new location of your vodafone sure signal device. Please update your address as soon as possible'

This is all well and good but i haven't moved for about 5 years so don't know why i recieve these message .I have foned up and said i haven't moved but i still get the txt's.

I have had the sure signal since March 2011. Probably around the end of May 2011 i was given a new router by Sky as my old one packed up and it is since i have had the new router i recieve the txt messages. They started soon after but then stopped but have now restarted again.

I have signed in to my account on line but there is nothing i can change there or update.

Any suggestions please?

Thankyou

Kev Stokes

(I have the old style sure signal device, serial no. 21232102133)

[BenJ]

Hi ksmd11

Welcome to the eForum!

I've been on the look out with customers with these issues. I've just sent you an email so I can take care of this for you. If you can reply back with the details we need, and I will be in touch.

Thanks

BenJ
eForum Team 

[gob14]

hi benj i keep geting text messages asking me to update my new address but i havnt moved but i have got a new router from talktalk please can you help

[Plum]

I receive the same daily message on my iPhone.

I called Vodafone who say that my address was registered when I bought the Sure Start. What do I do next?

This is my first post on eForum so not sure if replying to a previous post on th same subject is the correct method.

Thanks

Plum

[BenJ]

Hi Guys

Thanks for letting me know!  

I've sent you both emails so I can get your details and get this stopped for you.

If you could reply back with the details I need and I will look into this for you.

Thanks
BenJ
eForum Team 

[Plum]

Hi BenJ no email received yet but I have had yet another text reminder from vodafone.

[Plum]

Hi BenJ still receiving daily reminders though I sent details requested by your email 2 days ago. Thanks.

[Lee]

Hi Plum,

My apologies, but your email didn't have the code EFT135 in it so wasn't routed to our queue.

I've just pulled your email and requested your number is removed from these alarms.

Cheers,

Lee

eForum Team

[g0sbv]

Hi there I know this is an old post but I have just changed my broadband provider and I keep getting the txt msgs even after I confirm my sure signal address post code ..any fix

regards

Ricky

[DaveCD]

Hi g0sbv

Thank you for your post and it is great to see you.

So we can take a look at this I have sent you a Private Message to follow, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[g0sbv]

Hi Dave tnx for your replay but when I click the lick to see your message I get:

Sorry, you do not have sufficient privileges for that action.

Please click the Back button on your browser.

you can email me on (removed for security)

cheers Ricky

[Wayne]

Hi g0sbv

I’ve sorted out your privileges. Can you try this again for me?

Thanks

Wayne

[g0sbv]

Great service guys... very much appreciated cant believe I got a call from you guys so promptly nice one

regards

Ricky

[brick99]

I had one of these last night. "We noticed your sure signal box has moved, please update the postcode". Well I haven't moved, the box hasn't moved. It doesn't work very well at the moment, ok for a couple of hours and then nothing. Are the two things related.

[Lee]

Hi there brick99,

Thanks for your post. It is entirely feasible the two are related.

I've had a look at your VSS and can see it connected with our servers this morning at 03:11. If the issue you describe here is still present after trying the device in an alternative location such as a friends house or a relatives then we may need to replace the device.

Please could you also change the postcode in your dashboard, leave it for 10 minutes and change the postcode back to the correct one?

Let me know if you receive any further messages about location change after this action has been completed.

It's also worth letting you know that these messages can be triggered if there have been any brief outages on your internet connection or if there has been a power cut.

Cheers,

Lee

[brick99]

Hi Lee.

I've done the change of postcode activity that you mentioned and so far I've not had any further emails or SMS on this subject.

I still have the issue of it not connecting properly even though the correct lights are on, and I'm hoping to be able to try it elsewhere tomorrow, so I'll update after that.

[brick99]

 Hi Lee

I finally manage to try the SS at another location and it seemed to be displaying the same issues of dropping out, then connecting but with all the right lights on. This was yesterday. Today I got an SMS and email requesting me to verify the location of my SS box, but I guess that was expected as it had physically moved location this time. What can I do to resolve the problem of it connecting then disconnecting throughout the day?

[DaveCD]

Hi brick99

Thank you for your post and for letting us know the steps you have taken.

So we can look at our options I have sent you a Private Message to follow, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[brick99]

Thanks for this. I have done what you requested.

[stevessmith]

hi lee, same issue, lots of texts. i have however recently moved, so assumed it was related!

reg # 21196802983

however when i log in it to my account > manage sure signal, it does not give me option to just change postcode.

should i remove myself & start again, or can i get the option to change postcode online.

many thanks