21-02-2017 09:36 AM
Getting an error when replacing sure signal
We're working hard to fix the issue, so please try again later.: 500, 1013 - [2m1]
Sure signal V2
Trying to replace with
Sure signal V3
V2 continues to work fine.
Solved! See best answer
21-02-2017 06:32 PM
22-02-2017 02:06 PM
27-02-2017 03:02 PM
@shenderson8 We recommend rebooting the router to see if this allows you to connect your device to the internet. Please follow the steps below.
Reboot your router/modem.
Check that your Sure Signal has been assigned an internal IP address by your router.
The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.
For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.
If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.
Please let us know if you continue to experience issues after completing these steps.
07-03-2017 03:33 PM
I have tried all the above.DHCP checked I have also tried adding recommended IPs to my firewall and port forwarding, changed cables. I have left for 24hrs after every change or settings. Neither the V2 or V3 will work. The V2 has always been plug and play with no issues for over 3 years and now does not work.
It my firm belief that this must be an issue at your end.
The V3 alternates between solid red, flashing white circle. and flashing red, solid orange circle.
The v2 has all 3 flashing.
Tracing route to 188.8.131.52 over a maximum of 30 hops
1 14 ms 153 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 13 ms 17 ms 13 ms be445.pr2.thlon.isp.sky.com [184.108.40.206]
4 13 ms 126 ms 19 ms lag-102.ear1.London1.Level3.net [220.127.116.11]
5 13 ms 13 ms 13 ms Vodafone-level3-200G.London1.Level3.net [4.68.72
6 14 ms 12 ms 13 ms ae0-xcr1.lsh.cw.net [18.104.22.168]
7 13 ms 13 ms 15 ms ae36-xcr1.lns.cw.net [22.214.171.124]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
21-03-2017 03:49 PM
Can you resync, check white list or whatever it is you do to 40110437882
I had someone call me but they weren’t from the technical side weirdly. They said someone would be in touch but no contact so far. I've been playing with opening ports etc. but it hasn’t connected yet. Considering this was plug and play before I tried to upgrade to v3 I’m sure it’s something your end.
I’m not trying to connect the v3 yet as I know the v2 was good working
22-03-2017 03:30 PM
@shenderson8 - I've resynced this for you today. Please allow 6 hours for everything to update.
If you can let us know the email reference number from your auto reply (this will look like [#1566897]), we'll look into this further.
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