sure signal update link

[sfpoke]

Sure signal hasn't worked for 3 weeks now due to the ongoing outage.

How can I view this link sent by text to me from Vodafone that is meant to provide a regular update on the situation?

http://vdfn.co/SSignal  

When I click on the link it says I don't have sufficient privelages. So not much use.

[drey_p]

Hi there

Please take a look at this link - the update post has been moved to it.

[Kendo70]

It would be of this link was updated as so many people are still having problems

[Retired-Simon]

Hi sfpoke and Kendo70,

The link the @drey_p refers to has the update.

This was fixed on 2 October. If you’re still having issues, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.
 

Thanks,

Simon

[sfpoke]

Hi Simon,

Thanks for your reply. I' d be very grateful for your assistance as i have got no resolution speaking to technical team. It still isn't working and i have the following details for you:

Download = 6.44

Upload = 0.38

Ping = 68

IP = 86.137.10.182

C:\Users\Samsung PC>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1   451 ms    98 ms    99 ms  BThomehub.home [192.168.1.254]

  2    38 ms    38 ms   39 ms  esr19.edinburgh8.broadband.bt.net [213.1.130.142]

  3    37 ms    38 ms    45 ms  213.1.130.125

  4    46 ms    45 ms    46 ms  213.1.69.186

  5    46 ms    46 ms    45 ms  31.55.165.57

  6    52 ms    48 ms    49 ms  31.55.165.107

  7    46 ms   46 ms    79 ms  acc1-10GigE-1-2-0.mr.21cn-ipp.bt.net [109.159.250.70]

  8    60 ms    54 ms    58 ms  core1-te0-5-0-1.ealing.ukcore.bt.net [109.159.250.20]

  9    53 ms    54 ms    52 ms  peer1-xe3-3-0.telehouse.ukcore.bt.net [109.159.254.207]

 10    54 ms    55 ms    53 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    60 ms    53 ms    53 ms  85.205.0.86

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[Retired-Laura]

Hi sfpoke,

Thanks for the information.

Everything looks fine from what you’ve posted.

Please can you let me know the serial number from the Sure Signal? Also can you post the light sequence from the Sure Signal?

I would also recommend that you make sure the IPSEC had been ticked on your router, if you’re not sure how to do this, please contact your internet service provider.

Cheers,

Laura

[sfpoke]

Hi Laura,

Thanks for your reply. I have been in touch with BT and have now managed to log in to my home hub set up and managed to get the sure signal on the IPSEC and applied it as you suggested i need to.

The sure signal serial no. is 21818942407

After setting the home hub up, I pulled out the power plug and held the the reset button on the sure signal, only the power light was on when plugged back in but then each flashed and back to the power light so i took finger off reset, light 2 came on and then 4 was flashing.

Shortly after all 3 of those lights then went off. At present only the power light has returned on.

What should i do now? Can you provide further assistance please?

Thanks,

Steven

[sfpoke]

Hi,

Still not working yet.

Any suggestions?

Steven

[Jenny]

Hi sfpoke,

Your Sure Signal is showing as connected to our servers since your last post. Is everything working ok again now?

If you’re still having problems, please let us know what light sequence you’re seeing.

Thanks,

Jenny

[sfpoke]

Hi Jenny

No it's not working yet. I've reset it twice but no use. I'm currently trying it at another house to see if it works there.

The power light is the only light on.

Any suggestions?

I've spoken to your helpline about 10 times now but really getting no where at all.

Steven