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sure signal v1 no 3g light

jfennell66
2: Seeker
2: Seeker

hello,

i have been using my v1 sure signal for a couple of years with no problems.

last week i inadvertantly turned off the plug. but when i turned back on, i have lost the 3g signal.

i have tried many of the comments on this forum already, i notice that the method described for a master reboot ( hold down reset button until all lights come on) doesnt appear to work on mine as after 30 seconds or so, the lights flash singularly in sequence instead, never all on.

i have a great broadband connection.

i have deregistered the sure signal and re-registered it.

rebooted the router, checked the router cable etc.

i just have the top 2 lights on - power and router connection only.

 

can anybody help please?

 

cheers

11 REPLIES 11

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi jfennell66,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your Sure Signal serial number.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

hi andrew, thanks for the reponse. i have looked at the troubleshooter guide and tried many remedies but still to no avail...as requested here are my results.

 

my sure signal serial number; 21230704872

download speed; 3.45Mbps

upload speed; 1.95 Mbps

ping; 23ms

ip address ; 77.99.249.167

traceroute results:-

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.189.192.1 (10.189.192.1)  20.139 ms  16.438 ms  17.429 ms

 2  exe2-core-2a-ae9-641.network.virginmedia.net (80.6.129.25)  18.101 ms  19.758 ms  16.150 ms

 3  brnt-bb-1c-ae3-0.network.virginmedia.net (80.6.128.245)  23.510 ms  28.402 ms  21.710 ms

 4  brhm-bb-1c-et-410-0.network.virginmedia.net (62.253.175.210)  24.177 ms

    brhm-bb-1c-et-700-0.network.virginmedia.net (62.253.175.206)  20.585 ms

    brhm-bb-1c-ae8-0.network.virginmedia.net (62.253.174.126)  38.986 ms

 5  * * *

 6  lndgw2.arcor-ip.net (195.66.224.124)  34.410 ms  28.938 ms  27.316 ms

 7  85.205.116.14 (85.205.116.14)  27.467 ms  28.393 ms  27.777 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * *

Hi jfennell66,

 

I can see that it reconnected to the server after your post.

 

Are you still having trouble today?

 

If yes, what lights are you currently seeing?

 

James

 

 

jfennell66
2: Seeker
2: Seeker
Hi james. Its still not giving any 3g signal. I just have the top 2 lights lit.
Thanks

Hi jfennell66,

 

I've given the Sure Signal a resync, so you'll need to reset the box to pick that up.

 

  • Unplug the Ethernet cable from the Sure Signal.
  • Hold down the reset button until all the lights show (about 30 seconds).
  • Keeping the reset button held down, remove then re-insert the power lead.
  • Once all lights display release the reset button.
  • Plug the Ethernet cable back in.
  • The Sure Signal will come online in around 1 hour.

If that doesn't help, can you check the ethernet lights on the Sure Signal for me? Are they lit, flashing or off?

 

Dave

hi dave, thanks for the reply,

 

as mentioned in my original post, my v1 sure signal box does not turn to 4 steady lights on after holding down the reset button for 30 seconds. instead i get a sequential flash of each light in turn.

i have tried your advice but it has made no difference, i still cannot get a 3g signal.

 

cheers

 

 

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi jfennell66

 

The next step would be to test it at a different location. This will help determine if the issue lies with the SS or your ISP. Can you take it around to a friend’s house?

 

Thanks

 

Sukhi

hi sukhi,

 i have taken the sure signal to my friends house, connected it all up, reset the postcode on my account to theirs,

and it still didnt work..

what now?

 

regards

 

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi jfennell66,

 

If the unit didn't work after an hours testing on an alternative connection and Ethernet cable then that would point to a fault with the Sure Signal.

 

Much like the phones we supply, the Sure Signal has a warranty on it for repairs. You can find out how to get yours serviced in-store or with Customer Services here

 

Many thanks, Ben