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12-09-2014 05:09 PM
hi I have a problem with a V2 sure signal. working fine until I switched off while on holiday for a few days on my return the sure signal would not reboot! router is fine and i can access the internet i have change the cable between the router and sure signal. I have done the live chat thing after which i was told something at vodafones end had been reset and all would be fine after reboot and a six hour wait. not to my suprise i still cant use my mobile!
from reading other posts the following info is asked ........
http://www.speedtest.net/my-result/3747667660 http://www.pingtest.net/result/105854209.png D:\Documents and Settings\User1>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.0.1 2 15 ms 14 ms 15 ms lo0_ecldsl-bba1.gs1.eclipse.net.uk [82.153.1.65] 3 13 ms 15 ms 13 ms 86.54.135.72 4 17 ms 15 ms 16 ms ldngw1.arcor-ip.net [195.66.224.209] 5 15 ms 19 ms 16 ms 85.205.0.93 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Ip address 91.84.87.103 V2 Serial no 40111655243 Mac no 5067F067C301
any help would be very gratfully accepted
cheers
spud
15-09-2014 09:53 AM
Hi Spud,
So we can help further, please can you give us the following information.
Your external IP address from here.
Your Sure Signal serial number:
Thanks,
Laura
15-09-2014 01:20 PM
hi laura
thanks for getting back to me
ip address is 91.84.90.214 and sure signal number is 40111655243
cheers
spud
16-09-2014 12:28 PM
Hi spudathome,
Your traceroute, speed tests and IP are all fine.
I can see there was a location change performed on 8 August which didn’t complete. This hasn’t updated and I suspect that this is the issue.
I’ve made the change to confirm it’s completed. Any changes to your Sure Signal need a resync as follows:
If this doesn’t work, you’ll need to completely de-register your Sure Signal for more than 24 hours.
You’ll then need to re-register the device as if it’s a new Sure Signal.
Thanks,
Simon
18-09-2014 11:57 PM
Thanks Simon
I have done as you asked and I still have a sure signal with a red light and I still can't use my mobile. Do you have any other ideas ?
cheers
spud.
20-09-2014 01:42 PM