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22-02-2015 11:56 AM
Hi @pippyd
If the number is on our network but isn't recognised, please come and speak to us on Live help so we can check it.
Mobile virtual network operators (or MVNO's) aren't able to use Sure Signal. If the number is with another service that uses our network (such as Mobile by Sainsbury's or Lebara), you'll be unable to register it.
Many thanks,
Ben