sure signal

[dorsetboy]

Hi there . our power went out last week only for ten minutes , but it seems that the sure signal v2 box stoped working, serial no 40121453340 iv re set it, halv a dosen times and un pluged it too , it has one red light and next light flashing , pleasw can u help, i remember when iset it up u guys re set it your end meny thanks

[DaveCD]

Hi dorsetboy,

From the light sequence this shows that the Sure Signal is initialising and this usually takes around six hours.

I've checked the serial number and everything seems present and correct.

Are you still experiencing difficulties?

If so, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD