sure signal

[Jonhi]

Can you try to push a software update thorough sn. 21197198647

[Jenny]

Hi @Jonhi

Your Sure Signal hasn’t connected to our servers since 1 January.

So we can help further, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.

VSS Traceroute command

1. On a PC:
2. Click on Start and select Run
3. Type CMD into the Run box and press enter/click ok
4. A black box will appear.
5. In this box type tracert 212.183.133.177 press Enter
6. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny