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Rank 1: Guest
Posts: 13
Registered: ‎19-06-2014

sure signal

I had a power cut a week ago since then sure signal box doesn't work I have tried several factory resets and nothing only one of the four green lights on.. its version 1

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Registered: ‎29-07-2008

Re: sure signal

@dylwills75 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

  • Your speed test results from here.
  • Your ping test results from here.
  • Your external IP address from here.
  • The results of a traceroute.
  • Your Sure Signal serial number: 

     

VSS Traceroute command

On a PC:

  1. Click on Start and select Run
  2. Type CMD into the Run box and press enter/click ok
  3. A black box will appear.
  4. In this box type tracert 212.183.133.177 press Enter
  5. Paste the output of this command into your reply.


This will help us get the quickest possible resolution for you.

Message 2 of 15 (2,396 Views)
Rank 1: Guest
Posts: 13
Registered: ‎19-06-2014

Re: sure signal

I haven't got a pc

Ping is 15
Speed 36 meg
Serial number 21197186428
Message 3 of 15 (2,332 Views)
Posts: 11,845
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Registered: ‎29-07-2008

Re: sure signal

@dylwills75 - I’ve taken a look at your serial number and this is showing as connecting to our servers today. Is everything back up and running now?

Message 4 of 15 (2,101 Views)
Rank 1: Guest
Posts: 13
Registered: ‎19-06-2014

Re: sure signal

No still not working only have one green light on the box have done another factory reset and nothing
Message 5 of 15 (2,062 Views)
Posts: 11,845
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Thanks: 172
Solutions: 642
Registered: ‎29-07-2008

Re: sure signal

@dylwills75 - I’ve performed a resync of your Sure Signal today, please allow 6 hours for this to update.

 

If you’re still having problems after trying this, please get back to me with your external IP address which you can get here.

Message 6 of 15 (1,812 Views)
Rank 1: Guest
Posts: 13
Registered: ‎19-06-2014

Re: sure signal

No still doesn't work

IP 2a02:c7f:2024:9800:d79
Message 7 of 15 (1,743 Views)
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Registered: ‎30-04-2015

Re: sure signal

@dylwills75

 

You Sure Signal is showing as connecting to our servers at 1:59am today, are you still having trouble with it?

 

The IP address you've provided is coming back as invalid. Can you please double check this using the link Jenny provided and get back to us?

Message 8 of 15 (1,643 Views)
Rank 1: Guest
Posts: 13
Registered: ‎19-06-2014

Re: sure signal

Sorry I put wrong number in

No still not working only top two green lights on fourth light not on

IP 188.221.98.111
Message 9 of 15 (1,638 Views)
Rank 26: Tutor V
Posts: 674
Registered: ‎02-03-2009

Re: sure signal

Hi dylwills75,

Just looking at your symptoms I would strongly recommend that you try replacing your power supply adaptor as this is usually the cause of problems similar to yours.

Firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc.

New power supply adaptors can be obtained from Ebay or Amazon and cost around £10-12 inc. delivery.

 

Regards.

 

Message 10 of 15 (1,621 Views)
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Registered: ‎14-02-2017

Re: sure signal

@dylwills75

 

I've checked your IP address and it's showing within range, so this isn't causing any issues.

 

Your Sure Signal last connected with us this morning, please try restarting your phone to see if this helps.

 

Getting a new power supply as suggested by @cineriv may also help to resolve the problem.

 

Please let us know how you get on.

Message 11 of 15 (1,411 Views)
Rank 1: Guest
Posts: 13
Registered: ‎19-06-2014

Re: sure signal

I've tried everything can't understand why it would be the power supply adapter as the box is working the power light is on the @light is on so I know it's connected to internet but the fourth light is off so it's not giving out 3G signal getting frustrating now it's been two weeks 😕
Message 12 of 15 (1,284 Views)
Posts: 234
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Thanks: 63
Registered: ‎17-01-2017

Re: sure signal

@dylwills75 You'll need to remove the affected numbers, leave a 24 hour period, then re-register them.

 

Our Live Chat team will be able to assist you with this. 

 

Let us know how you get on. Smiley Happy

Message 13 of 15 (1,273 Views)
Rank 26: Tutor V
Posts: 674
Registered: ‎02-03-2009

Re: sure signal

[ Edited ]

Don't be misled because there are lights on the box.

The power supplies rarely totally fail, they degrade over time until they can't provide enough power for the Sure Signal to fully operate correctly and the only way to diagnose the problem is to replace the power supply.

A few of recent problems similar to yours ..... http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V1-stopped-working-end-of-Dec/m-p/25...

 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V1-not-working-for-1-week-now/td-p/2...

 

Regards,

Message 14 of 15 (1,217 Views)
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Rank 6: Frequent Poster
Posts: 405
Registered: ‎01-04-2015

Re: sure signal

I agree...

Try a similar voltage and current version.. also check polarity of the centre pin.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 15 of 15 (1,104 Views)
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