26-02-2017 01:47 PM
@dylwills75 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
VSS Traceroute command
On a PC:
This will help us get the quickest possible resolution for you.
02-03-2017 11:14 AM
03-03-2017 07:30 PM
You Sure Signal is showing as connecting to our servers at 1:59am today, are you still having trouble with it?
The IP address you've provided is coming back as invalid. Can you please double check this using the link Jenny provided and get back to us?
04-03-2017 10:11 AM
Just looking at your symptoms I would strongly recommend that you try replacing your power supply adaptor as this is usually the cause of problems similar to yours.
Firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc.
New power supply adaptors can be obtained from Ebay or Amazon and cost around £10-12 inc. delivery.
05-03-2017 12:46 PM
I've checked your IP address and it's showing within range, so this isn't causing any issues.
Your Sure Signal last connected with us this morning, please try restarting your phone to see if this helps.
Getting a new power supply as suggested by @cineriv may also help to resolve the problem.
Please let us know how you get on.
06-03-2017 06:40 PM
07-03-2017 10:27 AM - edited 07-03-2017 04:52 PM
Don't be misled because there are lights on the box.
The power supplies rarely totally fail, they degrade over time until they can't provide enough power for the Sure Signal to fully operate correctly and the only way to diagnose the problem is to replace the power supply.
A few of recent problems similar to yours ..... http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signa
08-03-2017 06:43 PM
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
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Registered in England No 1471587.