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sure signla

harkin252
3: Seeker
3: Seeker

Hi I have had my sure signal for a while now and have had to do some troubleshooting at times. But in the last hour or two there seems to be a strange on happing. I have a steady power light, steady white internet light and steady service light. Yet at the minute my phone is sitting six inches from the sure signal and I am only getting 2 bars of signal. I go more than 4 steps from the sure signal I lose signal completely.

 

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ChazzD
Moderator (Retired)
Moderator (Retired)

@harkin252

 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.