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12-02-2015 06:25 PM
cannot get anything on sure signal, can you help please?
Your speed test results from 15mb
Your ping test results from ping 22ms jitter 2ms
Your external IP address from 152.224.153.59
The results of a traceroute.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 172.16.1.1
2 * * * Request timed out.
3 19 ms 18 ms 18 ms 02780b08.bb.sky.com [2.120.11.8]
4 18 ms 17 ms 19 ms be105.pr0.thlon.isp.sky.com [2.120.10.108]
5 18 ms 18 ms 18 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\WINDOWS\system32>
Your Sure Signal serial number: 21221967470
VSS Traceroute command
14-02-2015 10:53 AM
Hi @camidge
I've checked the information given.
It's apearing that the IP address that you've provided isn't UK based.
You'll need to speak to your internet service provider and request for a UK based IP address for the Vodafone Sure Signal to work.
Thanks,
Laura