suresignal location

[g00se123]

I have two sure signal devices one of them puts my location as Douala in Africa, I actually live in Somerset. I have registered both devices wiyh my home post code, how can i fix this?

[cineriv]

Hi g00se123,

This is an odd one!

Have you checked your post code in 'My Sure Signal' on your account?

If it is correct, try re-submitting it in the 'Manage Sure signal' option.

You could also try changing the post code to a different one for a short time then revert back to yours.

Regards.

Mike.

[g00se123]

Thanks for your reply. Yes, I have done this for both devices one of which is registered to my wifes account. Weird one I agree. At least I know the weather in Douala partly sunny 34 degrees!

[Retired-Sarah]

Hi @g00se123 

I’ve sent you a private message, so we can help you with this.

Thanks,

Sarah