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Solution

suresignal stopped working

ukracer
4: Newbie

Tried  atraceroute and got this...

 

Resetting does not work it just results in green power light on permenantly.

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.13
over a maximum of 30 hops:

  1     9 ms    10 ms    12 ms  cpc8-brom10-2-0-gw.16-1.
.72.1]
  2    17 ms    12 ms    12 ms  wolv-core-2a-ae7-613.net
.3.146.193]
  3    14 ms    13 ms    26 ms  manc-bb-1c-ae12-0.networ
05.159.141]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    12 ms    16 ms    15 ms  brhm-bb-1c-ae0-0.network
.42.110]
  7     *        *        *     Request timed out.
  8    27 ms    22 ms    23 ms  ldngw1.arcor-ip.net [195
  9    20 ms    18 ms    25 ms  85.205.0.93
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

30 REPLIES 30

rew82
3: Seeker
3: Seeker
@Matt_B well that just about sums Vodafone up... Even your link doesn't work!

I too have been having the same issues since Saturday after I received the suspended email. I've phoned, three times but no one has a clue and then on this forum Vodafone admitted that they're having problems reconnecting suspended Sure Signals. That was now three days ago... Come on Vodafone and give us some kind of update on that?

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

Hi @rew82,

 

Thanks for letting us know.

 

The link has now been updated and will work :Smiling:

 

Thanks, 

Matt B

Sorry but it's not working , when I try to add a user it says"sorry we are having a technical problem at the moment.Please try again in a few minutes. If you keep seeing this message please contact us through the help centre."

He means the LINK will now work...not the suresignal boxes..

 

Sadly the suresignal boxes still dont work.....

rew82
3: Seeker
3: Seeker
Whatever you guys at VF did last night thank you. My SS has now registered with your servers and I'm receiving full 3G in all its glory! 👍

Mine has not still.......It is however no got steady power light. AND flashing 2 PLUS 4 lights.

 

 

UKRACER  you not alone mine has been off since i got the dreaded "deactivation message" on Jan 22. So 3 Calls to VF and lots of we are so sorry your having problems later, I am still not reconnected. Contract runs out soon so after 8 years with VF maybe time for change..

DaveCD
Moderator (Retired)
Moderator (Retired)

@JBarrett 

 

We can take a look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

 

@ukracer and @Trogg34

 

Please see our latest update on the Sure Signal statement for more information.

 

@rew82

 

Thanks for letting us know you're up and running.

 

DaveCD

Well I thought it was working but now it appears it has lost all of the numbers I have added??? This is so frustrating! What is the point of us all being on Vodafone when we can't get a signal in our own home. I have tried the help line but no selection that covers suresignal or network coverage and chat is unavailable.