suresignal stopped working

[ukracer]

Tried  atraceroute and got this...

Resetting does not work it just results in green power light on permenantly.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.13
over a maximum of 30 hops:

  1     9 ms    10 ms    12 ms  cpc8-brom10-2-0-gw.16-1.
.72.1]
  2    17 ms    12 ms    12 ms  wolv-core-2a-ae7-613.net
.3.146.193]
  3    14 ms    13 ms    26 ms  manc-bb-1c-ae12-0.networ
05.159.141]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    12 ms    16 ms    15 ms  brhm-bb-1c-ae0-0.network
.42.110]
  7     *        *        *     Request timed out.
  8    27 ms    22 ms    23 ms  ldngw1.arcor-ip.net [195
  9    20 ms    18 ms    25 ms  85.205.0.93
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[JBarrett]

I have added them again fingers crossed

[Trogg34]

Ok Follow VF statement that they have resolved the issues i have done 2 factory resets. Guess what still no connection just one solid and one flashing light. So no signal for 9 days no joy when you contact VF (thats when you can get someone who actually knows what the problem is) Oh hum O2 hear i come along with the other 3 phones we have!!!!!!!!!!

[DaveCD]

@JBarrett 

We can take a look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

@Trogg34  and @swissgnome 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

@ukracer 

Has this now been resolved for you?

DaveCD

[swissgnome]

Hi DaveDC

Speed results : Download 37.41mbps  Upload 8.60mbps

Pingtest : Ping 18ms / Jitter 1ms / Grade A / wouldnt test packet loss as it says i dont have java

even though I have the latest version installed?

IP address : 81.133.31.96

Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    42 ms  Vigor.router [10.10.1.1]
  2    13 ms    14 ms    14 ms  host81-130-224-1.in-addr.btopenworld.com [81.130
.224.1]
  3    14 ms    13 ms    13 ms  213.120.178.141
  4    14 ms    14 ms    14 ms  213.120.177.98
  5    14 ms    15 ms    14 ms  213.120.178.65
  6    14 ms    14 ms    14 ms  217.41.168.107
  7    14 ms   114 ms    14 ms  109.159.249.76
  8    15 ms    14 ms    16 ms  core3-te0-2-0-18.faraday.ukcore.bt.net [109.159.
249.1]
  9    14 ms    14 ms    14 ms  62.6.201.175
 10    18 ms    15 ms    18 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    15 ms    16 ms    15 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Suresignal Serial Number : 40140931904 (MAC B046FCA5C7CB)

Please advise

thanks

Mark

[Retired-Rodney]

Hi @swissgnome,

Please contact your ISP and ensure the following ports are open.

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks,

Rodney

[swissgnome]

I have done everything you suggested but this waste of space product is still not working!!!!

[Retired-Rodney]

Hi  @swissgnome,

Due to your device working with another Internet connection, this fault doesn't lie with your Sure Signal.

In this case you'll need to get in touch with your ISP to ensure there isn't any security settings blocking the connection.

For further support, please get in touch with us via Live help.

Thanks,

Rodney 

[swissgnome]

I have had a suresignal v3 for about a year working with a BT business hub on fibre. Round about the same

time as BT assigned me a static IP address so I can get a VOIP phone it stopped working. I then got a

Draytek 2860 router hoping this may help but cannot get the SS to talk to my router. (I also have openreach modem)

I have tried all the portforwarding etc but this has made no difference. The lights are : Flashing red light / nothing / solid orange / solid orange. I tried the SS with a neighbours fibre and it worked fine so somehow there is still something wrong with the setup. Help please?

[ukracer]

What really winds me up is the generic statement , which incidently we have had to find. as they have not text us to say its fixed,

The statement just says we have fixed it.....Not one indication of what it was or who it was that caused the problem just some weasel words about being sorry for the inconvenience.   What has come out of it is that 3 have the same system a home signal unit so it does mean we can change when our contract is up.

[JBarrett]

No it's still not working