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suresignal

jimmurray
1: Seeker
Please reset my sure signal sn21223477700
Thanks
1 REPLY 1

Gemma
Community Manager
Community Manager

Hi @jimmurray

 

I’ve resynced your Sure Signal for you.

 

Please perform a reset:

 

  • Unplug the Ethernet cable from the Sure Signal
  • Locate the button on the base of the box next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • Plug the cable back in
  • Allow around one hour for the Sure Signal to come back online.

    If you need any further help, please let us know:


    Your speed test results from here.

    Your ping test results from here.

    Your external IP address from here.

    The results of a traceroute.


    Your Sure Signal serial number:



    VSS Traceroute command

    On a PC:

    Click on Start and select Run

    Type CMD into the Run box and press enter/click ok

    A black box will appear.

    In this box type tracert 212.183.133.177 press Enter

    Paste the output of this command into your reply.

    This will help us get the quickest possible resolution for you.

    Thanks,

    Gemma