unable to add user to sure signal

[rozz]

Have been trying for several days to add a new number to my sure signal but all I get is .........sorry there seems to be a problem,we have a team of techs working hard to get it sorted so pop back later and try again. I have popped back later so many times and nothing has been sorted. When will this problem be sorted?

[Retired-Andy]

Hi rozz,

I’m not aware of any issues preventing you adding users to your Sure Signal.

Try clearing your browser cache and cookies to see if this helps.

Also, do you see the same issue with a different browser?

Let me know how you go on.

Thanks,

Andrew

[rozz]

Have tried to add number by using IE, Firefox, Safari, Silk and Chrome but the same message appears each time.  The number has been added to my Family Vodafone so it isnt a problem with the number. Attachment of the message I get each time is attached.

[Retired-Andy]

Hi rozz,

We’ll need to look into this for you.

See how to get in touch with us here.

Thanks,

Andrew

[rozz]

New phone Samsung S5 so clearly a 3G phone but same problem, number added to Sure Signal but no 3G signal from it. Help please.

[Retired-Matt_B]

Hi @rozz,

So that we can look into this further, take a look here for how to get in touch. This is a link to your PM folder, where you'll see further instructions.

For other customers facing the same issue, please try speaking with our Live help team first here.

Thanks,

Matt B