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unable to complete sure signal registration!

cerihoppo
2: Seeker
2: Seeker

Hi all hope someone can help?

 

When i fill in the registration page for my new sure signal which was sent to me by Vodafone this week i keep getting this error

 

Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 3001 - [1l1]

 

Been trying now for 3 days with no success.

 

Live chat are no help........

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @cerihoppo

 

 

You may recieve further help from telephone support via 191. 

 

They would be able to pass you through to the Sure Signal Team who I believe are available on a Weekday between 9am - 5pm. 

 

What did Live Chat advise may I ask ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks for reply

 

Advised me to delete cache and cookies on browser. After that failed, told me to try again tomorrow...... Thanks for that!

 

I will ring 191 on monday

 

 

BandOfBrothers
17: Community Champion
17: Community Champion

You're welcome. 

 

Occasionally glitches like yours self resolve.

 

As a fellow customer I can only point you to the Sure-Signal FAQs  and a discussion not too long ago about the new Dashboard  here.

 

I hope all goes well for you. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.