Hi. My suresignal 3 has not been working for a week now. Ive been through the trouble shooting guide and have a flashing power light and solid orange on the far right.
I've been through the port forwarding and MAC addressing on BThomehub5 this morning but it seems to no avail.
It is registered and active (I've checked in My Account) and all seems ok.
It was working fine until I rebooted it last week since when it hasn't been working. I rebooted it as someone was telling me my line to them seemed 'wooly sounding' and thoight a reboot might refresh the signal. Silly me.
Further tech info:
DLS:18.68 Mbps
ULS: 9.4Mbps
My Ip: 86.142.83.28
Serial number: 40132106846
tracert:
>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 24 ms 1 ms 2 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 11 ms 11 ms * 31.55.187.181
4 11 ms 11 ms 12 ms 31.55.187.180
5 12 ms 11 ms 12 ms core2-hu0-19-0-1.southbank.ukcore.bt.net [195.9
.127.174]
6 14 ms 12 ms 12 ms peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.9
.127.13]
7 11 ms 39 ms 11 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.2
6]
8 11 ms 10 ms 11 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Please help - this is costing my business money.
