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Solution
23-07-2017 12:12 PM
Light sequence as follows:
1 - Power : Flashing Red
2 - Internet : OFF
3 - In Service : OFF
4 - In Use : Solid Amber
Speed test results:
Ping : 32ms
Download : 18.37Mbps
Upload : 7.33Mbps
External IP:
31.53.247.175
SureSignal Serial Number:
42142826934
Traceroute Output:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\50027036>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 3 ms 3 ms BTHomeHub.home [192.168.1.254]
2 * * * Request timed out.
3 * 22 ms * 31.55.185.177
4 22 ms 23 ms 21 ms 31.55.185.184
5 23 ms 23 ms 23 ms 195.99.127.112
6 74 ms 22 ms 28 ms 195.99.127.87
7 23 ms 24 ms 23 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.23
6]
8 23 ms 22 ms 22 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\50027036>
24-07-2017 05:51 PM
@okanek I've just resynced your Sure Signal, please allow six hours to pass before restarting your device.
If you're still experiencing the same issue after this time has passed, please try using a different ethernet cable.
Let us know how you get on. :smileyhappy: