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Solution

v3 suresignal not working

okanek
2: Seeker
2: Seeker

Light sequence as follows:

1 - Power : Flashing Red

2 - Internet : OFF

3 - In Service : OFF

4 - In Use : Solid Amber

 

Speed test results:

Ping : 32ms

Download : 18.37Mbps

Upload : 7.33Mbps

 

External IP:

31.53.247.175

 

SureSignal Serial Number:

42142826934

 

Traceroute Output:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\50027036>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 3 ms 3 ms BTHomeHub.home [192.168.1.254]
2 * * * Request timed out.
3 * 22 ms * 31.55.185.177
4 22 ms 23 ms 21 ms 31.55.185.184
5 23 ms 23 ms 23 ms 195.99.127.112
6 74 ms 22 ms 28 ms 195.99.127.87
7 23 ms 24 ms 23 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.23
6]
8 23 ms 22 ms 22 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\50027036>

1 REPLY 1

Alex
Moderator (Retired)
Moderator (Retired)

@okanek I've just resynced your Sure Signal, please allow six hours to pass before restarting your device. 

If you're still experiencing the same issue after this time has passed, please try using a different ethernet cable.

Let us know how you get on. :smileyhappy: