vss2 not working

[johnking]

hi have had vss for some time now and has been working fine but has now stopped working red light is on solid and other two white lights are flashing now and then. Have turned off mains power and left for some time then retryed also reset unit via reset button at back but still nothing unit was working fine in the past so cant understand not working now thanks john king

[johnking]

have speedtested via speedtest.net ping-55-download 4.61mbps thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[johnking]

    speedtest download 6.20 / upload-0.38/ping-46

ping-46 ms

ip :87.113.178.59

traceroute

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\johnking>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\johnking>

[Jenny]

Hi johnking,

Thanks for getting back to us.

The information you’ve provided doesn’t show a full traceroute. Please can you get back to us with a full copy of this?

Should this be all of the information that you received, please can you check if your PC has any security protocols which may be blocking the traceroute from being completed.

Thanks,

Jenny 

[johnking]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\johnking>tracert212.183.133.177
'tracert212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\johnking>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  voyager.home [192.168.1.1]
  2    87 ms   172 ms    49 ms  lo0-central10.pcl-ag08.plus.net [195.166.128.189
]
  3    46 ms    46 ms    47 ms  link4-central10.pcl-gw02.plus.net [84.93.249.230
]
  4    45 ms   107 ms    44 ms  xe-2-2-0.pcl-cr02.plus.net [212.159.1.14]
  5    65 ms    66 ms    46 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    46 ms    46 ms    45 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  7    46 ms    47 ms    47 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  8    47 ms    47 ms    47 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23

[Sukhi]

Hi johnking

Thanks for coming back to us, the Traceroute looks fine to me. Could you provide your serial number please?

Sukhi

[johnking]

serial no-40121333294 thanks

[Retired-James]

Hi johnking,

Many thanks for getting back to us.

I have taken a look over all of the details that you have provided in this thread and everything is as it should be.

Looking at the registration I can see that the unit connected to our server in the early hours of this morning and everything else looks fine.

I can see that you have mentioned what light sequence you were seeing however, can you confirm if this has now changed and what light sequence you are now seeing?

James

[johnking]

have 2 phones in house which are ss registered and there has been no signal to either for some time now .i have solid red light with the two white lights flashing every now and then as if they are trying to connect but do not thanks