Windows Phone

[usan14]

Hi, any one could help me I have upgraded my contract and got Lumia 800 but having weird issues, most annoying low signals where other nokia phones gives good reception, secondaly sometime get freeze when ending the call and then goes on auto restart, and oftenly it get auto restart even I am not using phone at all.

Need some repairing or Iit could be replaced ?

Thanks

[Jebelious]

As per the other threads, try connecting to your PC with Zune installed and updating the phone to the latest firmware, there were issues but since i updated to the latest firmware these certainly started to fizzle out.

[Dave]

Hi usan14,

Jebelious is spot on - firmware releases can address issues as well as install new features so this is worth trying.

If you've had the handset less than 10 working days then you are also able to request a swap if the handset is faulty. If you got the handset instore, then just pop back and they will arrange this, whereas for phone or online orders you just need to call to speak to the returns team.

If I've helped, please leave a little feedback for me!

Dave

[kilimax]

Hi Dave

on the back of usan14's post, I am having exactly the same issues with my Lumia 800. Mobile has all the firmware releases yet it persistently drops calls, hangs at end of call and randomly reboots itself, sometimes while I am talking and other times just because it's bored.

I have to say that it is becoming worse with two auto reboots today, one yesterday and another one forced on Saturday by myself after I found that it had been without network signal for most of the day.

I'm loathed to do a full reset as I have all my apps, contacts and other cistomisation in place and although I have everything on Google, I don't fancy having to downaload all of my apps again.

Mobile was provided new on contract at start of December 2011

Thanks

Drew

[Jebelious]

I believe that Zune allows a backup to be made but i would not always recommend this as if there is an APP or setting that is causing this crash then you would want to eliminate it. Unfortunately the only other way around it is to send away for a repair or swap out device which again means downloading all apps again..