Windows Phone

[lawsbailey]

I am having serious problems with the battery usage on my Nokia Lumia 800 and from a search of the web have found that update 12070 will hopefully fix this.

However, I have plugged my phone in to the computer, started up Zune and am told by Zune that the phone is fully up to date ("Current phone software version: 7.10 (8107)")

I have checked the firmware version on the phone which is 1600...11500. I have also checked the Nokia website which states Vodafone UK have made the update available.

Any ideas on how to get my phone to update to the new firmware?

[James]

Hi lawsbailey,

Thanks for your post here and welcome to the Vodafone eForum from all of the team.

I have taken a look at this for you and can see that the latest software for your phone was released on 19/03/2012 and is version 1600.2487.8107.12070.

Basically this version should now be available through the Zune software, can I ask if you have tried to remove the Zune software and reinstall it to make sure you have the latest version available?

If you can try this we will be able to look at this further for you.

James

[lawsbailey]

Thanks for the response.

I installed Zune on to another computer to see if that solved the problem, but both copies give the same message that the phone is fully up-to-date.

I wonder if Zune does not realise it is a Vodafone mobile, because the update is not available on all networks yet... Is there anyway to check?

Thanks

[Jebelious]

It may be that they have not got to your IMEI number in the range of updates as of yet, the device will prompt you as to when the update will be available and at this point you should be able to connect it to Zune to get the update.

[lawsbailey]

I did receive a message to say there was an update and that I needed to plug in to the computer. However, since then I haven't been able to get any updates through Zune.

The update came out a while ago, and the website says it should be available, so not sure if the IMEI number is the issue.

If it is any help the phone has been set up as a development phone (i.e. unlocked for Windows Phone 7 development). Not sure if that would make any difference.

Unable to go a day between charges now, so seriously starting to consider asking for a replacement phone...

[DuckCover]

Picked up a cyan Nokia Lumia 800 from my local store on Saturday as a upgrade to my pay monthly account. I've install the Zune software and followed the instructions for checking for updates but it says my current firmware is the the latest, which i know is incorrect as the latest firmware is the one with the battery and sound fix that everyone has been waiting for. Current version on the phone is 1600.2483.8107.11501. Can you take a look at this and see why the update is not happening?

[Wayne]

Hi Everyone,

I’ll get confirmation on this for you and get back to you as soon as possible.

Thanks

Wayne

[Tom]

Hi Everyone,

Firmware version 1600.2487.8107.12070 is not currently available for the Nokia Lumia 800. We are awaiting an updated release from Nokia and will let you know as soon as we have any more information.

Thanks,

Tom

[martyboy]

Tom, I don't know where you get your information from but it's wrong.  I have firmware version 1600.2487.8107.12070 on my Lumia 800.  

I am pasting a link to another thread I've started below:

http://forum.vodafone.co.uk/t5/Nokia/Lumia-800-Dangerous-Volume-Issue/td-p/1073933

[tannoid78]

I took my lumia 800 into my local voda store to have this firmware update carried out the guy in the shop tried to update mine for me and said I also had the latest update witch is 11501 witch I know is not the current version he said to me that the update might not have been approved may I ask is it available in the UK to us Vodafone costomers  as my battery life is just dreadful 4.5 hours outta full charge plus I need to carry my charger in my poscet plz can someone tell is this available yet

[Spies]

Install Nokia Care Suite and update it using that.

[Jebelious]

My branded Lumia 800 has the 12070 firmware on Vodafone - You need to use Zune to update the phone via your PC or the Mac software if you have a Mac .

[Jebelious]

Just an update - seen a post in the Nokia forum section advising that it seems they have stopped the release to new deices due to a bug being detected, this will explain why you may not be getting the update.

I have so far not had any issues so i guess its a waiting game on Nokia to get a new version out asap..

[lawsbailey]

Notice that the Nokia update pages show Vodafone UK has changed from "Update available" to "Software under creation".

http://europe.nokia.com/find-products/nokia-lumia-800-software-update/nokia-lumia-800-software-updat...

Really need this fix, so annoyed it has been removed. I can understand why Vodafone have blocked the update:

http://wmpoweruser.com/vodafone-australia-halts-nokia-lumia-800-12070-update-roll-out-due-to-volume-...

but I do not use the phone for music playback anyway!

[Jebelious]

Just had notification of a new update - seems they have released the relative fixes out. (not updated it again yet)