Windows Phone

[markdavidwells]

My Nokia Lumia 800 has a "?" instead of the battery level. The power save turns on automatically a couple of hours after charging and I don't get a full days use out of it despite the settings saying I have 13 hours of use left. The diagnostics check that is instructed on the Nokia website says "zero" against all the levels, which it shouldn't. This seems to be a known issue but Nokia's customer support is abysmal. I have also been into one of your stores in Leicester (Highcross) and they were just as bad, told me to get rid of the handset as they are rubbish - great piece of advice that was. Asked if they could help and they said because I ordered offline then I couldn't.

Please help as I don't want to be stuck with a faulty handset for the duration of my 2 year contract.

[Jebelious]

Sounds faulty to me, Vodafone should be able to try to repair or if it is within the first 28 days? then offer a total replacement like for like

[Tom]

Hi markdavidwells,

As Jebelious suggests, it looks like your mobile is faulty. You can find all the info you need on getting it fixed here: Vodafone repair

Thanks,

Tom

[markdavidwells]

So in other words, I will have to go without a mobile until it can be fixed, if it can be fixed. It is passed the 28 days but is a known fault. Does this affect anything? You only have to scour the web to find lots of Nokia Lumia 800 customers with the same or similar issue.

[Jebelious]

Unfortunately its the only solution, you can always visit a nokia repair centre if you have one local to you :

http://www.nokia.com/gb-en/support/contact/care-point-finder/

they will often repair your phone on the day (as long as they have the items required to finish the repair) and it is normally FOC

[markdavidwells]

After slow response from Vodafone and Nokia, used the built-in feedback tool on the Lumia to tell Nokia their phone is ######. Phone call received within 5 minutes and replacing phone on Friday. Customer service on this from both Nokia and Vodafone on this known issue is very poor. The bloke on the phone said "yes, it's something we know about but we just replace the phone when people complain". Why could nobody just do that in the first place then instead of keep asking me to be patient??

[DaveCD]

Hi markdavidwells

Thank you for your posts and I am pleased that your issue has been resolved.

We have offered to repair the device and we have our policies and procedures to follow.

Please accept my apologies for not getting here sooner, we are a small team and find ourselves in huge demand currently, if you have any further queries please do not hesitate to post and we will be with you as soon as we can.

Many Thanks

DaveCD

eForum Team

[haondotri]

I'm also having battery issues with the phone, but not the same issue.

At first, it was fantastic, battery would go for a couple of days without needing to be charged - this only lasted a week or so, then the battery life became increasingly changeable. Sometimes it will still last a decent length of time, others, it can be fully charged one minute, critically low the next, and on occasion, turning itself off and then not turning back on for a couple of hours! Also, it keeps deciding to simply stop charging. I charge my phone through the night, resulting in me waking up several times to find that the phone has suddenly decided it's had enough of charging, the battery's subsequently ran out, and not only does my alarm not go off, I can't turn the phone on! Very annoying.

[Madboy]

My battery life in the last week has become poor - Can someone advise me where the Feedback tool is please on the Phone?

I dont know if its an application draining the phone, but by 6pm the phone is nearly dead with regards to battery life. After the firmware update i got about 48 hours on a full charge, i am now lucky to get 12 hours, what the hell is going on???

[Wayne]

Hi haondotri and Madboy

Thanks for both of your posts here. I’m sorry to hear that you are having trouble with the battery life. I appreciate how frustrating this must be for you.

As mentioned above, you will need to send you phone away for repair. My suggestion before doing this though would be to back everything up and perform a master reset just to make sure you have no rouge applications draining the battery.

Information on what you need to do to repair your phone can be found in the link in Tom’s post at the top of the thread.

@Madboy – Can you confirm what you are referring to when you’re asking where the feedback tool on the phone is?

Thanks

Wayne

[glenthesaint]

Hi, got my lovely lumia not long after its uk launch and have put up with 3 months of it being useless unless it is within 1 meter of a power source. Have decided after Nokia's empty promises of updates resolving battery issues that it is going back to be looked at. Has anyone left theirs in to be looked at. If so how long was it away for and has it solved battery issues.

Problems I am having are wildly erratic battery usage, especially when its sleeping. On Monday it used up 45% of battery in 5 hours by doing NOTHING except sitting in my pocket. Did a hard reset after updating software and it was fantastic for 2 days but now its back to not able to last 9 hours of very light use without needing charged. 

[Wayne]

Hi glenthesaint and welcome to the eForum

Thanks for your post here.

Have you checked to see if there is a rouge app on the phone that may be causing this battery drain? Have you installed anything recently that would coincide with the batteries reduced performance?

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

Thanks

Wayne

[glenthesaint]

Hi Wayne,I have seen your response and I wish it was that simple. I dont believe it is something that I have installed as the only apps I have are the pre downloaded ones. After looking at the Nokia forum it seems this is a big problem and handsets that are being replaced by Nokia are no better than the original ones. Do you think as a gesture of goodwill Vodafone would replace my lemon of a handset with one that I dont have turn off 3G, wifi, location, and everything else that makes a smartphone smart, just to get through the day. Real shame, always had Nokia handsets but unless they hold their hands up and say we messed up its Android for me next time.

[James]

Hi glenthesaint,

Unfortunately we wouldn’t be able to exchange your phone once you have had this for longer than 7 days however as it is covered under the manufacturers warranty you do have two options available.

1. Send the phone to be repaired via Vodafone.
2. Speak with Nokia to see if they will exchange your phone as it is still under warranty with them directly as well as with the vendor.

James