18-11-2011 05:06 PM
Just got home to find my new phone waiting for me, only problem is my current phone HTC HD2 uses a standard size sim and despite the email I received today from vodafone telling me my phone is on its way and it would include a new microSIM there wasnt one with the phone, so now I have a nice shiny unuasable phone Would really appreciate some help here guys.
19-11-2011 10:50 AM
Cutting up my current SIM isnt really an option at the moment, fault on my landline means my mobile is my only phone.
Am really disappointed in Vodafone at the moment, their telephone support guys are useless its almost as if they have a list of answers pre prepared and when one answer has been used they cross it off the list and give you the next one.
The email I received from Vodafone, it was not only sent the day after the first delivery attempt was made but 4 hours after the second succesful delivery attempt, about my delivery with the following quoted from it : -
Great news – your Nokia Lumia 800 is on its way and should be with you very soon. While you wait, here’s what you need to know about the MicroSIM that the Nokia Lumia 800 uses. If you’re already using a MicroSIM then you don’t need to worry.
What’s a MicroSIM?
A MicroSIM is smaller than a standard SIM – you’ll get one with your new Nokia Lumia 800.
Clearly states I get a MicroSIM with the phone, so a simple question Vodafone, where is it and what are you going to do to put this right???
20-11-2011 10:29 AM
Emailed them right away still waiting for an answer, so it looks like Im going to have a new phone I cant use for week
Really shocking service this from vodafone, glad they werent selling COD MW3 on pre order, people would still be waiting for their copy now!!!
21-11-2011 12:29 PM