Hello everyone,
It's my first post here, and unfortunately not a happy one (as is often the case with online forums where you can report issues and canvass for other users' experiences!).
I upgraded to my Nokia Lumia 920 on the 12th Feb, and initially charged it here and there throughout the day without any problem at all. The WP8 OS is fantastic, a real joy to use. I like being able to 'pin' items of interest to my front screen as a tile - whether that is a photo, contacts I call regularly, or SMS, gmail and hotmail message notifications.
I'd read internet reports of stability issues and figured that if things went wrong in the first 7 days then I could return the phone to Vodafone, no great shakes. During those 7 days, I recall the phone froze on me once, maybe twice. The first was when I awoke the next day to find my alarm hadn't gone off (I use my phone as an alarm clock), and the phone was lifeless; not even switching on when holding down the power button. I'd read about this online and understood that Nokia had provided a 'soft reset' procedure for rebooting the phone. This worked, but reset the date and time which needed to be manually set - for some reason the "set date and time automatically" option, now no longer works. The second occurence was in the office while the phone was not in use. It had frozen within the 10 mnutes since I'd last needed to use it.
I've subsequently found that every night I have left the phone charging, the phone is frozen come the morning and a soft reset is required. This is incredibly frustrating. While I accept it is not preferable to leave a phone charging overnight, I have plenty of other devices (and previous phones) that have come through this experience without having a meltdown. Plus, if you're out on the go during the day, overnight is often the only time to give your phone the juice it requires for the next day.
Having reported my issues to Vodafone in store (who advised me to not charge my phone overnight and to work around the issue (I'm serious..)), I'm now commencing 'Operation Defreeze'. Today I clicked on "reset phone" and have gone back to the 'out of the box' state. I have setup up the bare minimum in terms of accounts (I require a Google account to be configured to retrieve my contacts), and have not set-up Spotify or Facebook, nor indeed, downloaded and installed any other apps. I'll see how the phone behaves tonight.
My other half has a WP8 phone too - the HTC 8X - and as far as I'm aware it has behaved flawlessly. She has her work email and calendar synced on there, Spotify, Facebook, Hotmail... I've hardly heard a pip from her. It certainly hasn't been locking up. So this is looking like a Nokia hardware issue or a poor implementation of WP8, although you'd struggle to see any differences between the flavour of WP8 on the HTC compared with the Nokia.
There is some Vodafone software on the device. I'm presented with the Vodafone logo when the phone starts up, and there are a few apps such as the Vodafone Hub and a few other bits and pieces. While no means bloatware, Vodafone have customised the WP8 experience on the Nokia Lumia 920 they sell and as such, I assume the device has passed all their quality assurance testing.
Anyway, the reason for this long post - aside from tracking how Operation Defreeze goes - is to ask if other Nokia Lumia 920 owners are experiencing similar issues?
As I've stated, I love the device (the camera optics and OIS is fantastic), it feels solid, has a great screen and call quality, but is being let down hugely by having to soft reset the phone on an intermittent basis. Since Feb 12th, my phone has locked up 6 times; 4 times while being charged overnight (which I'm now avoiding doing...).
Mark
" From searching on here I can see that there are several people with the same problem. I think that the Forum mods should merge these threads and starte getting into finding a fix for this as I suspect they are going to see a lot more of the same issues as more people buy the 920!
