Windows Phone

[drawbar]

Dear All

I have a question about email accounts on the Lumia 800.

I have two email accounts, one linked to our website and my personal Live account.  The account linked to the website can only receive (it costs more and thus was deemed unnecessary). This system has worked well in the past, just reply or forward using my Live account.  This has worked on my laptop, Iphone etc. 

Now the question, how do I choose which account sends on the Lumia?  As I can’t seem to select between the two, I currently have no means of replying to or forwarding mail in the ‘website’ account.   I have tried messing around with settings in both accounts, but to no avail.

Apologies in advance if I’m just being an idiot.

Drawbar.

[Martincrosbie]

with a unified inbox, the account used is the same as the receiving account for that message, this is normal behaviour, allowing you to answer all your email from one place without caring what account is used, but obviously not what you want. - you want a mail aggregator.

What kind of accounts are they? and what exactly do you mean by 'website'?

if the 'website account' is a pop3 (not sure if this applies to IMAP accounts also) account, you will be able to specifiy any SMTP server in the appropriate field, and send mail from that address that way, regardless of the 'expense' (sending email is free, thats why spam is sucha problem).

If the website account is exchange based or other, then it will be more complicated, and you best option would be to simply auto-forward the website mail to your other address, and recevie it all through there, where you will be able to reply to it all from the live address.

[drawbar]

Dear Martin

Thanks for the reply.

The ‘website’ account is attached to our website.  I can’t remember who the provider is without talking to my website designer, but the service is free to receive mail, but if we wanted to use it to send, then there’s a service charge.  I think that’s how it works!  It’s a pop 3 account, but I’m not sure what the Windows live mail is.

As you’ve probably guessed by now, my knowledge of ‘techy’ things is not great!

I have tried putting various things in the ‘outgoing SMTP email server’ on the Lumia, but it hasn’t worked. Am I trying the right thing?

Regards,

Drawbar

[James]

Hi drawbar,

Unfortunately I don’t have access to the handset to test this for you however;

Can I ask if you have tried to place the SMTP settings for the Windows Live email accounts in the SMTP settings for the “website” email account?

This should then automatically use the outgoing mail server settings for the Windows Live account rather than the website which I can see that you have said charges you for the service.

Also when you go to create an email do you have a sent from box at the top? Are you able to select or change this?

If you can let me know we will be able to look at this further for you.

James

[dchester]

This seems to be yet another thing that was in Windows Mobile 6.5 but they seem to have "taken out" of Windows Phone 7.5

[dchester]

---

drawbar wrote:

I have tried putting various things in the ‘outgoing SMTP email server’ on the Lumia, but it hasn’t worked. Am I trying the right thing?

Regards,

Drawbar

That's the right idea, however, the SMTP server needs to know somehow that you are allowed to send emails out through it.

If it didn't do this then all the spammers in the world would be able to use it and that would be no good at all!

I am not familiar with how Windows Live achieves this but normally you will find a checkbox in the settings somewhere which says something like "my sending mail server requires authentcation". You will need to type your Windows Live ID and password in there. That's how it works on a PC anyway. I've no reason to believe Windows Phone would be any different.

Good luck!

[Martincrosbie]

You *can* use any SMTP server to send from any address. Some are locked down by ISP's or other network hosts to prevent being an 'open relay' to spammers. some may or may not allow sending from different domains.

take a look at:

http://email.about.com/od/accessinghotmail/f/Windows_Live_Hotmail_SMTP_Settings.htm

for the windows live smtp server

open the account settings page for your 'website' account scroll to "outgoing (SMTP) email server" and type the address (and port) there. scroll down a little further and untick the "use the same username and password for sending email", scroll down a little more and type your windows live username and password.

If this doesn't work, it may be that you can only send mail through that server from live.com addresses. if so try searching around for other SMTP servers, possibly vodafones, or your home ISP's. consider signing up for some other free webmail service and try using those server settings. (google for 'free smtp server') take some care, as this is a less than secure option - not dangerous per se, but this is why the website charges you extra. of course it is a bit like ryanair charging you for checking in for your flight - if the cost of being able to send mail is prohibitively expensive, you really should consider switching. I pay £5.99 per user for a full 2Gb exchange mailbox - I know you have this tied into your website, but if the hosting isn't doing what you need - then it's not worth the money you are paying.

[drawbar · Accepted solution]

Dear All

Thanks for all of your replies.  I have now sorted it; well at least someone told me how to sort it. 

I asked the same question over on the Nokia forum, and I was advised to use smtp.live.com as the outgoing server with my Live ID login and password for authentication.  It took me a while to realise that I had to un-check the ‘use the same user name and password for sending mail’ ....

Now all I’ve got to do is sort out the ring tone volume (that doesn’t work since the latest upgrade).

Regards,

Drawbar