Ask
Reply
Solution
01-06-2016 12:17 PM
I wonder whether there's a fault on my phone as it keeps dimming down quite dark?
Only had the phone a couple of months & have used it on Vodafone PAYG) but as I purchased it off Ebay (was new so assume an unwanted upgrade) I'm assuming there's no warranty from Vodafone (phone locked to Vodafone when I got it) ?
01-06-2016 02:31 PM
Hi
The warranty follows the phone so it would have a 24 month warranty. This wouldn't cover issues by a drop or water damage.
First please check in its settings to ensure no timeout style setting is causing the dimming.
If not then try backing up and resetting.
If a Hard Reset does not help them pop into a Vodafone Highstreet store and they'll be able to take a look and arrange to send it off if required.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
01-06-2016 02:46 PM - edited 01-06-2016 02:47 PM
Hi @mw-vf
The warranty for the phone would be with the original and first owner of the phone who has the proof of purchase and receipt in their name. If there is a fault with the phone, you would be unable to get a warranty repair and any repair would be chargeable.
It may be worth checking the automatic brighness censor, if it is ticked, untick it and tick again, it may help.
If there is still a problem with the phone, it will mean having to take the phone into a Vodafone store or contact Microsoft for advise.
01-06-2016 02:59 PM
Do you have any screen shield or case on the phone which maybe affecting it.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
01-06-2016 08:03 PM
Thanks for the ideas.
Just one thing I wonder about is on a dark day with no indoor lighting the lighting sensor is showing a LUX value of 6 which causes the phone to dim right down but if I turn lighting on LUX will climb to about 45 & the screen is well lit. Do these values sound right? only I'm thinking if not there may be a problem with the sensor.
02-06-2016 11:31 AM - last edited on 02-06-2016 11:35 AM by Retired-Viki_R
Hi mw-vf
If you follow this link here to Live Chat , we can look into this for you and get it resolved.
Kayleigh
13-06-2016 12:03 PM
@ Kayleigh_G - Thanks for trying to help. Unfortunately the chat link you gave me just returns the below error.
I also tried regular support chat and they told me to call 191 but there's no option for tech support on there for PAYG customers. Just pre-recorded settings.
Click your browser's Back button to continue.
13-06-2016 12:11 PM
Please try the Live Chat engagement window in my signature below.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
14-06-2016 08:51 AM
Hello
The link may have expired due to the time frame. Here is the updated link - Live Chat
Please let us know how you get on.
Louise