23-12-2016 02:17 PM
Has anyone noticed problems with Lumia phones & using Skype, Voice Recorder or Speakerphone?
My 2 year old Lumia 930 cannot be used on the functions I mention as of the Windows 10 update around April 2016.
There is a well publicised problem whereby the Win 10 update did something to the auxilliary microphones on the device rendering them all useless. This is just a software thing it seems. As a result the only mic that works is the main one used for phone voice calls.
I have been hoping that over the course of the year Microsoft would issue a fix....but not so far!
Are we to assume that a fix will never be issued? Is Vodafone doing anything about it?
26-12-2016 12:55 PM
Hi @Dave_Voda, our Repair team may need to take a closer look at the phone to determine what is causing the issue. If the phone is out of warranty, there may be a charge for this. You can find more information here.
I would also recommend speaking with the manufacturer for any further advice that they may have in regards to this.
26-12-2016 02:45 PM
27-12-2016 12:17 PM
27-12-2016 04:13 PM
28-12-2016 07:49 PM
04-01-2017 11:12 AM
Dear All, especially Vodafone Tech's,
Despite your encouragement to (a) visit your shops to get a Tech to check my phone or (b) contact the 'manufacturer' - I have fixed my problems myself!
I downgraded my phone from Win 10 back Win 8.1. It took approx 10 minutes & went without any drama or problems.
So now my Lumia 930 works properly, the way it was meant to. Skype works properly, I get audio when I do voice recording, I get audio with video recording....& hey Cortana answers my questions! Oh, & speaker phone works...people can hear me!
SO THE MORAL OF ALL THIS IS....MICROSOFT HAVE CRIPPLED THE SECONDARDY MIC'S ON LUMIA PHONES WITH WINDOWS 10.
Wake-up Vodafone, look at the Windows forums & elsewhere....Listen to dozens, yes dozens of people!! Accept your responsibility & obligations to your customers. Get MS to sort their rubbish product out!
I'm not under any contracts....When it suits me I will take my 3 business accounts elsewhere!
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