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20-08-2016 08:08 AM
I have a Lumia 550, unable to send / receive MMS
I have spent 1 hour on the phone to tech support from home phone - no fix
I have spent 1 hour on the phone to tech support via 191 - no fix
I have been into shop - No Fix
It is apparent that MMS is not available on this device and therefore you are mis selling the device.
What can you do to fix this and before you ask about APN settings please dont, I have changed them soo many times with all your engineers and nothing
Thanks
20-08-2016 08:24 AM
Pay Monthly
MMS enabled
extra bundle purchased
no difference
all settings correct
There is obv a error with these phone and Vodafone have no idea how to fix
20-08-2016 08:42 AM
Hi @ajsb
I understand you've checked settings but can I ask you to double check your Apn Settings.
Also Mobile Data must be turned on to send mms.
From Geeksquad.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
20-08-2016 09:43 AM
Hi
I have done this many times already.
When I spoke to Vodafone they escalated it and could not fix.
So I am really lookig for a Vodafhone representative to pick this up and progress as using this as a nother channel
20-08-2016 09:41 AM
tried with both Wifi enabled and disabled
20-08-2016 08:34 AM
20-08-2016 09:46 AM
this is an interesting link, so someone in a shop somewhere in the UK can fix it but Voafone themselves cannot !