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Nokia Lumia 520 unable to send or receive picture messages.

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3: Seeker Silver

I've a new Nokia Lumia 520 (payg)  phone which works well except that I can't send or recieve picture messages. I've text 'web' to the number given and have had the message saying new settings have been applied but it still doesn't work, I've checked my online account and removed the bars to picture messages. I went to the local Vodafone store who were no help - they told me to contact customer services, I did that but couldn't get any sense out of them either - anyone got any suggestions please - Thanks.

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1 ACCEPTED SOLUTION

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3: Seeker Silver

Problem solved - I actually managed to speak to somebody at Vodafone who appeared to know what they were talking about. They talked me through entering the correct settings - and it worked !

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17 REPLIES
17: Community Champion

It's probable that MMS needs to be provisioned on your account.  Please hang on for a mod (there'll be one along in due course) as they'll be able to progress this for you.

 

There have been a few instances of MMS being set up and still not working, but let's try the simple solution first.

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3: Seeker Silver
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17: Community Champion

garryeg wrote:

Anyone ????


Please see suggestion above.  The mods can be very busy, but they'll get to you eventually.

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3: Seeker Silver

Problem solved - I actually managed to speak to somebody at Vodafone who appeared to know what they were talking about. They talked me through entering the correct settings - and it worked !

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3: Seeker Silver

Can you tell me how you fixed this.  I have the same problem although I can currently send picture messages but not open them when received.  I frequently cannot send them either.  I have contacted Vodafone numerous times and have been sent a new SIM card, I have been into the store twice and used the online chat and still the problem persists.  Vodafone told me yesterday it was not their problem and to contact Nokia - great customer service.

 

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3: Seeker Silver

On my phone I had to go to: Settings - mobile network  - set data connection to 'on'. Then to Settings - access point - then select Vodafone UK PAYG and enter:

Under Internet APN:

Access point name: pp.vodafone.co.uk

Username: wap, Password: wap

Under MMS APN:

same as above plus:

Proxy address: 212.183.137.12

Proxy port: 8799

MMsc address: http://mms.vodafone.co.uk/servlets/mms

 

Hope this helps.

 

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3: Seeker Silver
It works! Thank you so very much.
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3: Seeker Silver
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2: Seeker Bronze

Hi,

Was hoping this would work...but alass it didnt, have reset the phone nokia520 tried it again, still no go...any more ideas.... got the phone for xmas.... and still cant send and get a web address to view pictures sent to me.

 

regards...

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Moderator (Retired)

Hi,

 

Apologies, we appear to have missed your post.

 

Did you get this sorted? Let us know if we can help further.

 

Best wishes,

Matt

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1: Seeker

Hi,

 

just bought the Lunia 520 on PAYG and have this exact problem - Have checked my settings as per the above post and all is as it should be. However, I still cant send or receive picture text messages!

 

When sending, it simply says it is unable to send and prompts me to try again. When receiving them, it tells me to go to a website to retrieve the photo!

 

Can you help please? Please note, I went into the vodafone shop this afternoon and asked them what the problem might be. They checked my settings and declared that nothing wrong and that I should be able to send and receive pictures. However, offered no solution! Basically they no use nor ornament!

 

Cheers

 

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2: Seeker Bronze

I have  contacted vodafone by phone. They said that settings are fine. Still not working. Contacted live person who said settings are fine. Still not working. I have had problems with topping up online, and on phone as keep getting stupid message come up "sorry seems to be a problem, techs are working hard on it. Try later". Also I have purchased a freedom freebie the last two months and have not received my reward code to claim rewards. Starting to get really fed up with vodafone, thinking of complaining to Ombudsman.

 

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Moderator

Hi easyjetrider

 

Did you manage to get this resolved? If not please get in touch with us here.

 

JulieRead - Please do the same here and we'll take a closer look at your account. 

 

Thanks

 

Sukhi

 

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2: Seeker Bronze

I myself have the same problem. I have been for an online web chat, called customer services on 121, been in to the store twice and my phone still can't send picture messages. I have tripled checked that the settings are correct. I have triple checked that the details in "Access Point" are correct and have had the details sent to me twice. When I went in to the store today the manager told me that there is a specific problem with that phone and that Nokia were fixing it. When I told him that my girlfriend has the same phone on O2 and has never had a problem he didn't seem to believe me. I am now starting to get very fed up with Vodafone. Does anybody know how to actually get this resolved without being fobbed off?

Many Thanks

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Administrator

Hi @Hincher1 

 

We'll take a look into your account to help with this.   Please contact us here.

 

Thanks, 

 

Phil

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1: Seeker

I found that I could not get pictures in messages when I was using wi-fi as my data source. I got the pictures after turning off wi-fi and enabling my celluar data connection.

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17: Community Champion

Although MMS is a data service, it does require a mobile connection, yes.

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