03-11-2016 01:40 PM
I am new to Vodafone and I cannot complete registration as I've been struggling to submit security code received through a text. Each and every time I try to submit it I receive a pop up window saying:
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096erver Exception during PPR, #174."
Please also see attachment. From the message it is obvious that problem is on the server side. Tried to register from different devices and platforms, laptops, notepads. Still the same.
How come that none of the Advisers are available to chat ever? Is it possible to sent an email to vodafone assistance? Where is it?
03-11-2016 02:13 PM
It does seem the chat people have been busy. Usually if you access them.via a computer with pop up blockers and content blockers turned off and then leave the chat window open until an agent becomes available is the generic advice.
There isn't an email address.
You could try ringing customer service on 191 too.
04-11-2016 06:31 PM
This sounds very odd.
I understand you have already tried Live Chat yesterday and you couldn't speak with an agent, please can you try using Live Chat again this evening through this link.
If Live Chat cannot assist you please call our technical team on 191 from a Vodafone mobile and we will help you further.
15-11-2016 09:34 PM
Exactly the same problem. Just left TalkTalk and joined Vodafone but cannot submit secuirty code.
On-line chat and tecnical helpline have been useless and blamed my hardware/software when clearly it is s server issue!
Did you get the issue resolved?
15-11-2016 09:44 PM
I have the exactly the same problem. Just left TalkTalk (because of crap service) to join Vodafone but not impressed so far! Numerous on-line chats and calls to Vodafone but nothing resolved!
Did this issue get revolded for others in the post?
05-12-2016 04:13 PM
Hi Yes, it is resolved.
I think you need to wait for your account (landline and broadband in my case) to go live and then it seems to work fine.
It would be helpful if Vodafone told you this!
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