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Windows

vodafone r206 windows 10

RBA 2: Seeker
2: Seeker

I've just installed software from a R206 device on Windows 10 but there is no response when I click on the software to initiate startup. How can I rectify this problem?

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12 REPLIES
17: Community Champion

Hi,

 

Is there any firewall or security suite that maybe hindering it and needs permissions to run ?

 

 

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RBA 2: Seeker
2: Seeker

I don' think so, I've right-clicked and ran as administrator with the same results.

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17: Community Champion

It maybe then worth searching for any relevant drivers etc. 

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RBA 2: Seeker
2: Seeker

Would you have any suggestions as to how I should go about this?

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16: Advanced member

Hi there

 

I was under the impression that the R206 is an older device and as such isn't compatible with Windows 10. I may be wrong on this though.

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

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RBA 2: Seeker
2: Seeker

I tried it with Windows 8 previously as well 

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RBA 2: Seeker
2: Seeker

I was told by a customer care rep the device does work with Windows 10

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17: Community Champion

It maybe beneficial to speak with customer service on 191 or via Live Chat on this. 

 

They may pass you through to Tech Support. 

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17: Community Champion

Hi @RBA

 

The device is not on the list of compatable Windows 10 devices on the link below.  This will be the reason you are unable to run the software.

 

The later device R207 is on the list. 

 

Mobile Broadband Software

 

 

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RBA 2: Seeker
2: Seeker

It goes to show how useful live chat and phone are with this, I was told twice it was compatible with Windows 10, I think live chat may have even sent me a link to a page to prove it but I didn't check it. They post links to a lot of stuff whenever I have problems. I tried this on Windows 8 as well and had the exact same problem.

 

Also whenever I plug it in it asks me for an unlock code. I bought the device on ebay and didn't get a code. Vodafone won't give me one, even though the advice I'm given in regards to get the code is to contact support. Then they dismiss me.

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RBA 2: Seeker
2: Seeker

I just went through the links for compatibility you posted Ann, I can't see the R206 anywhere from Windows 7 upwards.

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17: Community Champion

@RBA

 

If you purchased on ebay, if possible it may be better to make a return.

 

You will then be able to purchase a device more suitable for your needs.

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