Good evening
Please could somebody contact me with regards to my iphone order(s). I first ordered this on Friday, on Sunday I received an email to confirm my order, shortly followed by a text asking me to contact vodafone, which I did to be told that my order had been cancelled, the girl was very apologetic and asked me to place the order again, which I did, again I received a confirmation email to say my order had been placed, but for an iphone 6 not the iphone 6 plus which I had ordered, so I called back and again went through the order, that time I received both a confirmation and acceptance email whilst on the phone. This morning I received two more emails for my previous orders to advise that my orders had been accepted. Naturally I am not keen to receive 3 phones, so called back to explain and was told that my account is now showing 3 cancelled orders!!! What is going on, the girl on the phone again asked me to place an order to which I asked what was the point as there is obviously a problem with the system and my order will more than likely be cancelled again, so I was asked, do you want to place the order then? I again explained my reservations to be greeted by silence and then being cut off.
Please could somebody contact me to confirm the status of my orders and resolve any issues there are with your system, I have now gone from ordering on pre realease date to probably being way down the queue, despite vodafone having evidence of my previous orders which for some unknown reason they keep cancelling.
Not wanting to moan before even becoming a customer, but this has not been the best start to my service with vodafone.
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