4G not working

[catherinehmw]

hi, 

i have a IPhone 5S and everytime i turn on 4G, the ison comes up on the top of my screen, however, when i try to search something up/ use the internet, my 4G doesnt work.

any help?

[BandOfBrothers]

Hi

Is this occurring in your local area or even when you commute ?

If local Can you please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.

Your masts may show as OK so Please also use the Zoom out feature in the map to check surrounding masts for issues.

https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers for this team to help you.

Link : http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566...

Process of elimination: Can you try you're Sim card in another phone to rule out either the Sim or Account or Phone which may be at fault.