Faulty upgrade

[Raquel13]

I upgraded to a iPhone 6s which turned out to be faulty and still waiting for collection and replacement phone nearly been 3 months 😡😡😡 and Vodafone are still charging for the upgrade!!!!

[BandOfBrothers]

Hi

May I ask what the fault is ?

An Apple Store maybe able to assist you. 

Regarding Returns Live Chat or 191 are the departments with Account access.