Fingerprint pass but not a passcode

[fpvbob]

I have recently upgraded to iphone 6 transferred all files etc from iphone 5 through itunes all Ok. During the setup I selected fingerprint entry not a passcode still all well for a week. 

Today  Itunes indicated the ios9 upgrade so backed everything up and upgrade commenced. Now totally locked out of iphone because I do not have a passcode and it will not accept a fingerprint.

Just getting longer and longer cool offs and can find no access to a very important business phone used for safety purposes.

[BandOfBrothers]

Hi,

Ive always personally set a PassCode and fingerprints for the same thumb twice and another finger and my partners just incase. 

What stage are you at ? Upgrading to iOS 9 through iTunes ?

Perhaps look at 

https://support.apple.com/en-gb/HT204306 For Recovery. 

If your not hooked up / upgrading try a soft reset via

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

[fpvbob]

Hi

Itunes had downloaded the ios9 to the phone and the phone is now refusing to let me in without a passcode which I have never entered.

Tried the soft boot but once again demanding passcode

[BandOfBrothers]

Hi

Has iOS 9 now downloaded on your iPhone ?

When I started the process to update my iPhone and iPad Air I was asked to input my 4 digit code to proceed.

Was the  link of no help at all ? 

[BandOfBrothers]

I'm a little confused as the apple help pages from https://support.apple.com/en-gb/HT201371 says

"Before you can set up Touch ID, you'll need to make a passcode for your device"

[kids]

Very weird!

i have set up three devices a a new device when updating to ios9 and on all three occasions had to enter a passcode before the fingerprint.

Have you used a passcode on the device that was used to create the previous backup? If so try that passcode as it is saved in your iTunes.

[fpvbob]

4 hours later for others went onto Apple website and found under Passcode that the only way was to run a restore update.

Took two attempts but now back in business.

Moral if the menu wants something dont skip the steps!

Thanks for help

[BandOfBrothers]

Good to hear your situation improved. 

That route of resolution via a 'Restore' is in the  Link I added in the first reply. 

I would certainly recommend to set up a PassCode. 

Enjoy iOS 9.

[kids]

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fpvbob wrote:

4 hours later for others went onto Apple website and found under Passcode that the only way was to run a restore update.

Took two attempts but now back in business.

Moral if the menu wants something dont skip the steps!

Thanks for help

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Very true.

in their attempt to dominate the world Apple do not like it when you disobey their command to do something. :smileyvery-happy: