LL18 Rhyl

[Kpreater]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

travelled 5 miles and still 4G connection problems 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? 

LL18 4EW

3) Does the issue occur if you try your SIM card in a different phone?

NO

4) What errors are seen or heard when the issue occurs?

UNABLE TO CONNECT TO INTERNET 

5) Does this happen on 2G, 3G, 4G or all?

ALL

6) When did you first notice this issue?

ONLY A GEW DAYS AGO BUT NOT SURE AS HAF ACCESS TO WIFI BEFORE THAT. 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

PERMANENT

[Alex]

@Kpreater As you've stated this issue doesn't happen when you try your SIM card in a different phone, this could be an issue with your device. 

Please take a look at our repairs page.