05-10-2016 11:01 PM
My iphone 6s suddenly stopped accessing internet using my data package. The phone shows full signal with 4G and I've checked and there's not a network issue.
I've phoned 191 and followed their advice - rebooted my phone, reset network settings, reinstalled the APN profile - but still doesn't work. I went into a vodafone store but all they could suggest was a new SIM card. That hasn't helped.
Weirdly it happened 30mins after I had to phone 191 to make sure I didn't lose my entertainment pack. Not sure if the call assistant has done something to my account settings by mistake but they look ok when I check the vodafone app.
Has anyone got any ideas? I'm pulling my hair out!!
06-10-2016 06:23 AM
Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone. If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap.
An Apple Store can run a diagnostic on the iPhone.
Have you tried turning 4G off in the phones settings to see if that helps.
Also so check in your online myvodafone to see if any relevant account bars have been turned on.
06-10-2016 08:49 AM
07-10-2016 03:54 PM
07-10-2016 08:31 PM
Thanks for the update on this, you'll need to wait the 3-5 working days before anything more can be done, fingers crossed no further action will need to be taken after this though. Please come back and let us know how you get on when you have another update, I completely understand your frustration and I apologise.
13-11-2016 12:45 AM
13-11-2016 08:25 AM
14-11-2016 01:06 PM
08-02-2017 09:17 AM
I appear to be having the same problem. Agreed upgrade on Friday and account was updated, no issue on existing phone. Had my account updated on Monday due to dispute so moved from 6gb tariff to 10Gb tariff with entertainment pack. Phone had arrived so swapped SIM and no internet. Phoned 191 who changed APN details, but still nothing. Went back to old phone and still nothing.
Getting full 4G signal in areas that I know are working.
Can someone look at my price plan to see if the same thing has happened when the tariff was updated on Monday? Was already pretty annoyed about this whole upgrade process before this. How long is the cooling off period? Seriously considering going elsewhere. :-(
10-02-2017 11:24 AM
Thanks Carly, however I'd already spoken to the social media team and forwarded them the link to this forum post. They escalated it to the "back-end" team and the next day it suddenly started working.
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