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My Mac isn't finding my broadband app device

vicksm
2: Seeker
2: Seeker

My Mac Book is no longer recognising my mobile broadband dongle. This is the window that I now see: http://puu.sh/p6Smt/5a8509ccb8.png. I've shut down, restarted, and everythign I can think of to try and coax it into recognising the device. I upgraded my operating system last week to El Captain, and I wonder if that is what has caused the issue. Any ideas on how I can fix it?

Many thanks

Vicky

 

 

10 REPLIES 10

BandOfBrothers
17: Community Champion
17: Community Champion

As a process of elimination can you try the Dongle in another computer. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.