21-02-2013 02:06 PM
I recently took an iPhone 5 from you guys and requested it be unlocked by following the form online I recieved an email advising me that it had gone through, I then called your team today and spoke to Alex, to see what was happening and they advised me that there was no record of it on the system he then put it back through for me
Can you tell me what the lead time is, has the original request been lost?
Orginal reference: 2957732
New Reference: 791774
21-02-2013 03:11 PM
It's usually around 72 hours, more details can be found in the following article:
In addition to the article, Apple have been known from time to take longer than the target 72hours, unfortunatly once Vodafone have passed ont he request it's just a waiting game.
One other thing to note with the iPhone you don't actually get a code as such. you should get communication telling you to connect your iPhone to itunes once the unlock has been processed. You will need to do this with another network SIM in to complete the Apple unlock process.
21-02-2013 04:49 PM
22-02-2013 12:39 PM
Welcome to the forum!
As Nabs has said above, the request is sent to Apple to unlock the phone and we can’t in any way speed that up.
We can however check to make sure this is with them so I’ve sent you a quick PM. Please follow the instructions on the PM and one of our team will be able to take a look at your issue in more detail.
You can find your PM inbox here.
27-10-2015 11:01 AM - last edited on 29-10-2015 12:45 PM by EricChester
I have been incontact with vodaone looking to get an unlock code. I got an email back telling me I needed 3 cleared payments before they could help me. I phoned them and they told me my account is fine and gave me this email address to contact to help me [REMOVED BY MODERATOR], can you now help me withthis problem?
29-10-2015 12:51 PM
I'm sorry to hear you're having trouble getting a Network Unlocking Code (NUC).
Have you emailed the NUC team using the email address provided? Once you've emailed the team you should hear back from them within 48 hours.
10-10-2016 07:43 PM - last edited on 12-10-2016 09:53 AM by Nathan_T
Im up to 30 days and 5 or 6 very long phone calls.
form has been submitted 5 or 6 times, lost every time.
Your post has been edited as the content went against our Community Guidelines.
i am writing them like that as they dont want you to put the actual email address in as they know you will be saying its just an automated response
you will get the same response on all of them no matter what you type.
I tried this a few times!!
is there anyone from vodafone that has any idea whats actually going on there???
05-11-2016 02:42 PM
17-11-2016 11:02 AM
21-11-2016 02:28 PM
07-12-2016 09:33 PM
Sorry to jump on someone elses thread but I am also having issues getting an unlock code.
I phoned vodafone and was told to contact nuc.resolution @ help.com, seemed strange when they told me but they were adamant this was the correct email address. Needless to say my email has been return as undeliverable.
Could do with your help, I have an eager 12 year old that would like a 'new' phone.
24-01-2017 03:01 PM - last edited on 25-01-2017 04:38 PM by Alex
26-01-2017 09:59 AM
10-02-2017 03:38 PM
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