New Web Orders - Looks like i have ordered twice. Need Advice

[Madboy]

Hi all

Tonight i upgraded and ordered an iPhone 5S 64GB Black. I received an email at 21:27 advising order received.

Then at 22:18 i received an email advising "you may have not decided to buy" and i should return to my basket.

I then logged in again and ordered again, via the upgrade button and duly received another order confirmation at 22:23.

I really would like to sort this out and don't know where to start.

Have i by mistake ordered two Iphone 5S?

I have logged into my Vodafone account and it still says i am eligible to upgrade.

Help

[Madboy · Accepted solution]

All sorted by a brilliant advisor. Iphone arriving tomorrow

[GordonLangley]

I have the very same problem and would very much like to not receive two phones. would appreciate it if this issue could be resolved asap

[Retired-Andy]

Hi GordonLangley,

We can certainly look into this for you.

Click here to send us your details.

Thanks,

Andy

[hkevlar1989]

Hi, 

I'm in a similar position. I went to upgrade my phone for the iphone 5s but the webpage crashed whilst confirming so I went to upgrade again, but it seems the first order went through and now I've apparently ordered two 5s'. 

Could someone help me out with this?

Thanks

[Sukhi]

Hi hkevlar1989

We'll be happy to take a look at this for you, just get in touch here.

Thanks

Sukhi