No service TN13

[Phil_d]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
No everywhere
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here. TN13

3) Does the issue occur if you try your SIM card in a different phone?
Got an iPhone 5s so can''t swap sim
4) What errors are seen or heard when the issue occurs? Just says no service

5) Does this happen on 2G, 3G, 4G or all?
All
6) When did you first notice this issue? 10am today
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent

[Retired-Simon]

Hi Phil_d,

Thanks for your post.

You connect to site 32552 and everything’s working as normal.

You mention it’s something that happens everywhere. Have you also taken your phone out of the area this morning?

Thanks,

Simon

[Phil_d]

Hello Simon, thanks for replying. I have been out and about all day all but within a 2 mile radius. Sorry but I don't understand what site 32552 is.
Thanks
Phil

[Retired-Simon]

Hi Phil_d

Site 32552 is the mast you connect to.

So that I can escalate this with our network engineers, we’ll need some extra info from you. You can send this to us here. 

Thanks,

Simon

[Phil_d]

Hello Simon,
I rebooted it again over night and it is now connected and working normally. Thanks for the help.
Regards
Phil D