Paid £400 on Sep 19th after that nothing

[GeorgeDawes]

I was told at my local vodafone that I could pay £400 and receive an iPhone 6 plus in 2 days , went back and they had the wrong model , said they would send it back and I would get a text.

Never did.

Went back to shop 2 weeks later - they hadn't even sent the phone back !

Rang 191 - was told it was on the shop shelf waiting fior me , went to shop - no phone..

Told to wait.... what should i do now ? Tried ringing them - never reply

ALmost a month later !!

Any idea what I should do next ?

The lack of communication from  a  company that is supposed to be all about communication is pathetic

[DD]

Did they give you proof of the order? If not sounds like you may be "not on the system" and a new order raised. Given you initially had a deal with the store I would make sure they give you (in writing) an order with lead time. 

[Ben_H]

Hi GeorgeDawes,

I'm sorry if there's been an issue following your early upgrade. 

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Cheers,

Ben

[GeorgeDawes]

I've given up with your companies incompetence and decided to get a  refund and buy my iPhone direct from Apple

I was basically misled and lied to many times by in store and phone staff , to say I’m unimpressed with your standard of customer service is an understatement

Why I didn’t just buy direct from Apple ( who I’ve dealt with for over 20 years and have always been superb ) I don’t know !!?

I at first thought it was down to Apple not making enough phones I now realise they’re not the ones to blame after all.

Your communication skills as a company are a total joke.